Welsh-Speaking Patient Access & Booking Specialist

Betsi Cadwaladr University Health Board; St Asaph; Presencial; GBP 21.000 - 25.000; Jornada completa

Descripción de la vacante

The Patient Access & Booking Centre at Glan Clwyd Hospital is recruiting a dedicated administrator for a permanent role in a busy call centre. You will manage referrals, waiting lists and appointments, delivering a high standard of centralised booking for outpatient clinics.

Strong communication, the ability to multi-task and stay calm under pressure are essential. Applications may be submitted in Welsh; the Welsh language requirement is essential for this post.

Formación

• GCSE/NVQ3 or equivalent required.
• IT qualification (or ECDL) mandatory training.
• Experience in hospital/GP practice or call centre is advantageous.

Responsabilidades

• Provide first point of access administration for referrals in the Booking Centre.
• Handle enquiries and referrals into the Trust promptly and professionally.
• Use local patient administration systems to manage referrals, waiting lists and appointments.

Conocimientos

Interpersonal skills

Prioritise workload

Work under pressure

Educación

GCSE/NVQ3 or equivalent

IT qualification

Descripción del empleo

The Patient Access & Booking Centre at Glan Clwyd Hospital is recruiting a dedicated administrator for a permanent role in a busy call centre. You will manage referrals, waiting lists and appointments, delivering a high standard of centralised booking for outpatient clinics.

Strong communication, the ability to multi-task and stay calm under pressure are essential. Applications may be submitted in Welsh; the Welsh language requirement is essential for this post.