Welsh-Speaking Booking Administrator

Betsi Cadwaladr University Health Board; Llandudno; On-site; GBP 27,000 - 28,000; Full time

Job summary

The ability to speak Welsh is essential for this post. Working in a busy NHS booking centre, you will provide accurate and prompt administrative support to facilitate a centralised booking service for outpatient clinics.

You will assist medical secretaries with chasing investigations, filing, tracking notes and typing patient letters, using initiative in complex situations to meet Local and National Access Targets.

Qualifications

• Good general educational standard (e.g. GSCE Maths and English A-C and above or equivalent).
• Excellent interpersonal skills to interact with clinicians, managers and clerical staff.
• Ability to concentrate on administrative duties in a busy, interrupted environment.

Responsibilities

• Provide first point of access administration for referrals into the PMRC and act as first contact for enquiries.
• Use local patient administration systems to manage referrals, waiting lists and appointments.
• Plan and prioritise workload to meet agreed timescales and escalate when needed.
• Answer telephone enquiries promptly while maintaining patient confidentiality.

Skills

Interpersonal skills

Administrative focus

MS Office

Education

GSCE Maths & English

Tools

Microsoft Office

Job description

The ability to speak Welsh is essential for this post. Working in a busy NHS booking centre, you will provide accurate and prompt administrative support to facilitate a centralised booking service for outpatient clinics.

You will assist medical secretaries with chasing investigations, filing, tracking notes and typing patient letters, using initiative in complex situations to meet Local and National Access Targets.