Patient Access and Booking Clerk

Betsi Cadwaladr University Health Board; St Asaph; In loco; GBP 21.000 - 25.000; Tempo pieno

Descrizione del lavoro

The Patient Access & Booking Centre at Glan Clwyd Hospital is recruiting a dedicated administrator for a permanent role in a busy call centre. You will manage referrals, waiting lists and appointments, delivering a high standard of centralised booking for outpatient clinics.

Strong communication, the ability to multi-task and stay calm under pressure are essential. Applications may be submitted in Welsh; the Welsh language requirement is essential for this post.

Competenze

• GCSE/NVQ3 or equivalent required.
• IT qualification (or ECDL) mandatory training.
• Experience in hospital/GP practice or call centre is advantageous.

Mansioni

• Provide first point of access administration for referrals in the Booking Centre.
• Handle enquiries and referrals into the Trust promptly and professionally.
• Use local patient administration systems to manage referrals, waiting lists and appointments.

Conoscenze

Interpersonal skills

Prioritise workload

Work under pressure

Formazione

GCSE/NVQ3 or equivalent

IT qualification

Descrizione del lavoro

An exciting opportunity is available to join the Patient Access & Booking Centre at Glan Clwyd Hospital on a permanent basis. We are looking for a hard working individual to join our busy team. The role is based in a busy call centre environment and the successful applicant will be part of a team of experienced staff with responsibility for managing a waiting list and booking patients. This role requires excellent communication skills, the ability to multi task and stay calm under pressure is essential.

The ability to speak Welsh is essential for this role.

Main duties of the job

Working in a highly pressurised booking centre, within a busy call centre environment, to provide an accurate and prompt administrative function to facilitate the delivery of a professional, efficient and effective centralised booking service, for a variety of outpatient clinics.

Using own initiative in sometimes complex situations to ensure that patients are booked in line with Local and National Access Targets.

Work as part of a multi-disciplinary team, supporting other team members to deliver the Access targets and patient focused booking service. To be part of a cohesive and integrated admin function to the service.

Duties/ responsibilities:

Provide "first point of access" administration for all referrals in the Booking Centre.

Act as first of contact for all enquiries and referrals into the Trust.

Use of local patient administration systems to manage all referrals, waiting lists and appointments for all patients in a timely manner.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Qualifications

• GCSE, NVQ3 or Equivalent, IT Qualification
• IT or ECDL, Mandatory Training

Experience

• Hospital/GP Practice, Call Centre, dealing with general public, work as Team
• Working with Consultant/Clinical Staff, Waiting List Management

Skills

• Interpersonal skills, Ability to prioritise own workload, Ability to work under pressure
• Microsoft Office, WPAS

Knowledge

• Knowledge of Data Protection Act
• Knowledge of WPAS

Personal Qualities

• Use of initiative, Confident when dealing with a range of people, positive attitude, Ability to work to tight deadlines, Demonstrate an understanding of equality and diversity
• Evidence of professional development

Language

• Ability to speak Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.