Receptionist/Telephonist

NHS; Colwyn Bay; Remote; GBP 21,000 - 27,000; Full time

Job summary

The Betsi Cadwaladr University Health Board (BCUHB) in North Wales is seeking a receptionist/telephonist to provide comprehensive front-desk support within a busy primary care setting.

You will handle enquiries, support colleagues across the practice, and maintain a calm, courteous approach under pressure. Welsh-language learning is part of the role, with emphasis on patient-centered service.

Qualifications

• Confidence in dealing with the public by telephone and in person.
• Experience using Microsoft Office packages.
• Previous experience in a busy reception.
• Education to a high standard.
• Empathy and public understanding.
• NVQ Level 1 in Customer Services or equivalent.
• Experience in a Primary Care NHS setting.

Responsibilities

• Handle patient enquiries in person and by phone with courtesy and discretion.
• Work flexibly with staff to ensure adequate staffing.
• Welsh language skills to be learnt when appointed.

Skills

Public interaction

MS Office

Reception experience

Empathy

Teamwork

Education

NVQ Level 1 in Customer Services

Experience in Primary Care NHS setting

High standard of education

Job description

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

The post holder will provide comprehensive and high quality receptionist/telephonist service.

The post holder will work in a challenging environment that undergoes constant changes and will need to exercise judgement and use a combination of skills to deal with day-to-day issues.

The post holder will be expected to demonstrate a sensitive and caring attitude that is client-focused and maintain a calm and organised approach when working under pressure.

Main duties of the job

Welsh Skills need to be learnt when appointed to post

Deal with patient enquiries in person and over the telephone appropriately, efficiently, courteously, promptly and discreetly, recognising the different needs of individuals.

Work flexibly with other practice staff to ensure that the surgery is adequately staffed at all times.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or

Person specification

Qualifications/Experience

• Confidence in dealing with the public by telephone and in person
• Experience of using Microsoft office packages
• Previous experience in a busy reception
• Education to a high standard
• Relate to public empathy/understanding
• NVQ level 1 in customer services/or equivalent
• Experience of working within a Primary Care NHS setting

Receptionist/Telephonist

• General understanding of the way the NHS functions
• Communication skills, concise accurate, grammatically correct
• Previous experience using EMIS and other NHS systems

Receptionist/Telephonist

• Ability to work as part of a team and on own initiative
• Previous experience in Customer services

Language Skills

• Speak Welsh

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Welsh language skills need to be learnt when appointed to the post