Hospital Front Desk Receptionist – Patient Concierge

NHS; Wrexham; Remote; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Disability Confident Employer

Family-friendly policies

Work-life balance

Job summary

Betsi Cadwaladr University Health Board (BCUHB) North Wales invites applications for a part-time Clerical Officer in the IV Suite at Wrexham Maelor Hospital. This 18.75 hour role works on a rolling two-week rota from 8.30am to 4.40pm, Mon-Fri, delivering frontline reception and clerical support to the department.

You will greet patients, manage appointments, update records, and ensure smooth patient journeys.

Qualifications

• Maths/English GCSE or equivalent required.
• NVQ 2 in Administration, NVQ in Customer Service or ECDL preferred.
• Experience with clerical/office reception duties and patient administration.

Responsibilities

• Provide a friendly, front of house reception service to staff and patients.
• Arrange appointments and process outpatient clinic outcomes to support patient journeys.
• Update patient records accurately and handle filing and dispatch of case notes.
• Input data onto relevant databases and collate data for clinical audits.
• Print, distribute clinic lists and liaise with nursing and medical teams.
• Maintain confidentiality and follow departmental standards at all times.

Skills

IT Skills

Welsh speaking

WPAS Case note tracking

Education

Maths/English GCSE or equivalent

NVQ 2 in Administration NVQ in Customer Service ECDL

Job description

Betsi Cadwaladr University Health Board (BCUHB) North Wales invites applications for a part-time Clerical Officer in the IV Suite at Wrexham Maelor Hospital. This 18.75 hour role works on a rolling two-week rota from 8.30am to 4.40pm, Mon-Fri, delivering frontline reception and clerical support to the department.

You will greet patients, manage appointments, update records, and ensure smooth patient journeys.