Wellness Store Lead & Customer Coach

China-Britain Business Council; Reading; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

28 days holiday

Virtual GP access

Annual health test kit

Employee assistance programme

Life assurance

Staff product allowance

Staff discount

Wellhub membership

Cycle to work

Job summary

Holland & Barrett is seeking a Supervisor to lead store operations and deliver an exceptional customer experience in Reading. You will support the Store Manager, coach team members, and guide customers toward wellness products through our Qualified to Advise program.

The role emphasizes leadership, product knowledge growth, and delivering strong commercial results in a fast-paced retail environment.

Qualifications

• Experience in retail or customer service.
• Excellent communication skills and the ability to build positive relationships with colleagues and customers.
• Passion for health and wellness with curiosity to grow product knowledge.

Responsibilities

• Lead by example to support the Store Manager in delivering exceptional customer experiences.
• Coach, motivate and develop colleagues to build confidence and knowledge.
• Complete Qualified to Advise training to provide trusted health guidance to customers.
• Drive sales, stock availability, visual merchandising and store ops.
• Support commercial performance through planning, cost control and compliance.
• Create a positive, inclusive environment for colleagues and customers.

Skills

Retail leadership

Communication skills

Customer service

Digital tools

Organisational skills

Job description

Holland & Barrett is seeking a Supervisor to lead store operations and deliver an exceptional customer experience in Reading. You will support the Store Manager, coach team members, and guide customers toward wellness products through our Qualified to Advise program.

The role emphasizes leadership, product knowledge growth, and delivering strong commercial results in a fast-paced retail environment.