Wellness Retail Supervisor - Lead & Coach Team

China-Britain Business Council; York and North Yorkshire; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

28 days holiday including bank

24/7 Virtual GP access

Annual health testing kit

Employee Assistance Programme

Life assurance (2x salary)

£50 product allowance

25% colleague discount

Cashback and retailer discounts

Free Wellhub membership

Cycle to Work scheme

Job summary

Holland & Barrett is hiring a Supervisor for a 4-month fixed-term contract in the UK. The role covers 36 hours per week at £14.52 per hour, with focus on leading by example, coaching staff, and delivering exceptional customer experiences in a fast-paced retail setting.

You will complete the Qualified to Advise training, drive sales, ensure stock availability and maintain visual merchandising standards while supporting store performance and a positive team environment.

Qualifications

• Experience in retail or customer service with ability to lead and inspire others.
• Excellent communication skills and ability to build relationships with colleagues and customers.
• Passion for health and wellness with curiosity to learn product knowledge.
• Strong organisational skills and ability to make sound decisions in a busy retail environment.

Responsibilities

• Lead by example, supporting the Store Manager to deliver exceptional customer experiences and achieve store goals.
• Coach, motivate and develop colleagues, helping them build confidence, product knowledge and deliver their best every day.
• Complete our Qualified to Advise training to provide trusted health and wellness guidance to customers.
• Drive sales, stock availability, visual merchandising and operational excellence across the store.
• Support commercial performance through effective planning, cost control, compliance and safe working practices.
• Create a positive, inclusive environment where colleagues feel supported and customers enjoy every visit.

Skills

Leadership

Customer service

Communication

Product knowledge

Digital tools

Job description

Holland & Barrett is hiring a Supervisor for a 4-month fixed-term contract in the UK. The role covers 36 hours per week at £14.52 per hour, with focus on leading by example, coaching staff, and delivering exceptional customer experiences in a fast-paced retail setting.

You will complete the Qualified to Advise training, drive sales, ensure stock availability and maintain visual merchandising standards while supporting store performance and a positive team environment.