Wellness Retail Team Lead | Coaching & Customer Experience

Holland Barrett; Greater London; On-site; GBP 17,000 - 24,000; Part time

Benefits offered by this job

28 days holiday (incl bank holidays)

Holiday purchase scheme

24/7 Virtual GP access

Annual health testing kit

Employee Assistance Programme

Workplace pension

Life assurance (2x salary)

Colleague discount 25%

Cashback & discounts

Wellhub membership

Cycle to Work scheme

Job summary

Holland & Barrett in Camden is seeking a Supervisor to lead by example and deliver exceptional store experiences. You’ll coach colleagues, drive sales and help customers on their wellness journeys in a fast-paced retail environment.

This part-time role is 15 hours per week at £15.09 per hour. You’ll complete our Qualified to Advise training and support visual merchandising, stock availability and store safety.

Qualifications

• Experience in retail or customer service, with the confidence to lead and inspire others.
• Excellent communication skills and the ability to build positive relationships with colleagues and customers.
• A passion for health and wellness, with curiosity to keep learning and developing product knowledge.
• Strong organisational skills and the ability to make sound decisions in a busy retail environment.
• Confidence using digital tools and technology to support customers and day-to-day store operations.

Responsibilities

• Lead by example, supporting the Store Manager to deliver exceptional customer experiences and achieve store goals.
• Coach, motivate and develop colleagues, helping them build confidence, product knowledge and deliver their best every day.
• Complete our Qualified to Advise training to provide trusted health and wellness guidance to customers.
• Drive sales, stock availability, visual merchandising and operational excellence across the store.
• Support commercial performance through effective planning, cost control, compliance and safe working practices.
• Create a positive, inclusive environment where colleagues feel supported and customers enjoy every visit.

Skills

Retail experience

Customer service

Leadership

Communication

Digital tools

Job description

Holland & Barrett in Camden is seeking a Supervisor to lead by example and deliver exceptional store experiences. You’ll coach colleagues, drive sales and help customers on their wellness journeys in a fast-paced retail environment.

This part-time role is 15 hours per week at £15.09 per hour. You’ll complete our Qualified to Advise training and support visual merchandising, stock availability and store safety.