Wellness Retail Supervisor - Lead & Coach Team

Holland Barrett; Sandhurst; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

28 days' holiday

Holiday purchase scheme

24/7 Virtual GP access

Annual health testing kit

Employee Assistance Programme

Pension (auto-enrolment)

Life assurance (2x salary)

Colleague product allowance

25% colleague discount

cashback and retailer discounts

Wellhub membership

Cycle to Work

Job summary

Holland & Barrett is seeking a Store Supervisor to lead with confidence, support your team to grow and help customers find the right wellness products. In a fast-paced retail environment you’ll coach colleagues, deliver great service and contribute to store goals.

You will lead by example, drive sales, stock availability, merchandising, and compliance while creating an inclusive, supportive atmosphere. Experience in retail or customer service, strong communication, and comfort with digital tools

Qualifications

• Experience in retail or customer service, with the confidence to lead and inspire others.
• Excellent communication skills and the ability to build positive relationships with colleagues and customers.
• A passion for health and wellness, with curiosity to keep learning and developing your product knowledge.
• Strong organisational skills and the ability to make sound decisions in a busy retail environment.
• Confidence using digital tools and technology to support customers and day-to-day store operations.

Responsibilities

• Lead by example, supporting the Store Manager to deliver exceptional customer experiences and achieve store goals.
• Coach, motivate and develop colleagues, helping them build confidence, product knowledge and deliver their best every day.
• Complete our Qualified to Advise training to provide trusted health and wellness guidance to customers.
• Drive sales, stock availability, visual merchandising and operational excellence across the store.
• Support commercial performance through effective planning, cost control, compliance and safe working practices.
• Create a positive, inclusive environment where colleagues feel supported and customers enjoy every visit.

Skills

Leadership

Customer service

Communication

Coaching

Retail operations

POS/digital tools

Tools

POS systems

Job description

Holland & Barrett is seeking a Store Supervisor to lead with confidence, support your team to grow and help customers find the right wellness products. In a fast-paced retail environment you’ll coach colleagues, deliver great service and contribute to store goals.

You will lead by example, drive sales, stock availability, merchandising, and compliance while creating an inclusive, supportive atmosphere. Experience in retail or customer service, strong communication, and comfort with digital tools