Wellness Retail Supervisor - Lead & Coach Team

China-Britain Business Council; Burnley; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

28 days holiday

24/7 Virtual GP

Health testing kit (annual)

Employee Assistance Programme

Life assurance (2x salary)

Product allowance after 6 months

25% staff discount

Cashback/retailer discounts

Wellhub membership

Cycle to Work

Job summary

Holland & Barrett in Burnley is seeking a Supervisor to lead the store team and deliver an exceptional customer experience. You will coach colleagues, develop product knowledge and guide customers on health and wellness journeys.

The role involves supporting the Store Manager, achieving store goals and maintaining standards across sales, stock, merchandising and operations. Weekend and late shifts are required.

Qualifications

• Experience in retail or customer service.
• Ability to lead and inspire others.
• Excellent communication and relationship-building skills.
• Willingness to work weekend and late shifts.

Responsibilities

• Lead by example and support the Store Manager to deliver great customer experiences.
• Coach and develop colleagues to boost product knowledge.
• Complete the Qualified to Advise training for health guidance.
• Drive sales, stock and visual merchandising while maintaining store standards.
• Ensure compliance and safe working practices.
• Create a positive and inclusive store environment.

Skills

Retail leadership

Customer service

Communication

Digital tools

Tools

POS systems

Retail software

Job description

Holland & Barrett in Burnley is seeking a Supervisor to lead the store team and deliver an exceptional customer experience. You will coach colleagues, develop product knowledge and guide customers on health and wellness journeys.

The role involves supporting the Store Manager, achieving store goals and maintaining standards across sales, stock, merchandising and operations. Weekend and late shifts are required.