Wellness Front Desk & Spa Concierge (Flexible Hours)

Bannatyne; Colchester; Sur place; GBP 14 000 - 21 000; Plein temps

Avantages offerts par ce poste

B-Fed - complimentary lunch or ontbijt

Flexible schedule

28 days annual leave increases withten

Free gym membership

Complimentary gym membership for autre

Discounted Spa Treatments - 30%

Discounted Spa Goods - 20% ELEMIS

Discounted Meals and Beverages - 50%

Career & Personal Development training

Mental Health, Well-Being and EAP

Length of Service Awards

Staff Awards and Bonuses

Discounted entertainment and shopping

Résumé du poste

Bannatyne in Colchester is seeking a Front of House Assistant to welcome guests, manage bookings and support reception duties. This role involves handling inquiries, serving beverages and assisting with spa services, with a focus on delivering exceptional customer experiences in a wellness environment.

The position requires strong communication, organisational skills and flexibility to work varied hours, including weekends.

Qualifications

• Strong interpersonal and communications skills.
• Genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• Ability to work flexible hours, including weekends and holidays.

Responsabilités

• Greet and welcome guests with a friendly and professional demeanour.
• Handling emails, phone calls and face to face queries.
• Prepare and serve beverages and light snacks efficiently (If your site has a cafe bar).
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.

Connaissances

Interpersonal skills

Customer service

Organisational skills

Multitasking

Flexible hours

Outils

Booking systems

Basic computer skills

Description du poste

Bannatyne in Colchester is seeking a Front of House Assistant to welcome guests, manage bookings and support reception duties. This role involves handling inquiries, serving beverages and assisting with spa services, with a focus on delivering exceptional customer experiences in a wellness environment.

The position requires strong communication, organisational skills and flexibility to work varied hours, including weekends.