Wellness Front Desk & Guest Concierge

Bannatyne Group; Shrewsbury; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

B-Fed - complimentary lunch or早餐.

Flexible schedule.

28 days annual leave increases withten

Free gym membership.

Complimentary gym membership for other

Discounted Spa Treatments - 30%

Discounted Spa Goods - 20% ELEMIS

Discounted Meals and Beverages - 50%

Career & Personal Development training

Mental Health, Well-Being and EAP Serv

Length of Service Awards

Staff Awards and Bonuses

Discounted entertainment and shopping

Job summary

Bannatyne Group in the United Kingdom is seeking a friendly Front of House Assistant to welcome guests and ensure a seamless spa experience. You will answer emails and calls, assist with bookings, process payments and promote spa services.

Join a team dedicated to wellness in a serene setting, with flexible hours, staff rewards and a supportive work environment that values reliability, courtesy and clear communication. Previous reception or customer service experience is a plus.

Qualifications

• Strong interpersonal and communication skills.
• Passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• Ability to work flexible hours, including weekends and holidays.
• Desirable receptionist or customer service experience in hospitality.
• Proficient in using booking systems and basic computer skills.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanour.
• Dealing with emails, phone calls and face to face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar).
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

Skills

Interpersonal skills

Customer service

Organisation

Communication

Reception experience

Booking systems

Flexible hours

Tools

Booking systems

Job description

Bannatyne Group in the United Kingdom is seeking a friendly Front of House Assistant to welcome guests and ensure a seamless spa experience. You will answer emails and calls, assist with bookings, process payments and promote spa services.

Join a team dedicated to wellness in a serene setting, with flexible hours, staff rewards and a supportive work environment that values reliability, courtesy and clear communication. Previous reception or customer service experience is a plus.