Wellness Front Desk & Guest Experience

Bannatyne Group; Cardiff; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Complimentary lunch or breakfast

Flexible schedule

28 days annual leave increases withten

Free gym membership

Complimentary gym membership for a 2nd

Discounted spa treatments - 30%

Discounted spa goods - 20%

Discounted meals and beverages - 50%

Career & Personal Development training

Mental Health & Well-Being support

Length of Service Awards

Staff Awards and Bonuses

Discounted entertainment and shopping

Job summary

Bannatyne Group in Cardiff is seeking a Front of House Assistant with a warm personality and strong organisation skills to deliver exceptional guest experiences. You will manage reception, handle queries, and support spa bookings while promoting services and products. A focus on wellness and customer service is essential.

The role offers flexible scheduling, employee benefits, and opportunities to develop in a wellness-focused environment across our spa and cafe facilities.

Qualifications

• Strong interpersonal and communications skills with a customer-focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• Ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays.
• Desirable reception or customer service experience, preferably in hospitality.
• Proficiency in using booking systems and basic computer skills.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanour.
• Deal with emails, phone calls and face to face queries.
• Prepare and serve beverages and light snacks efficiently (site dependent).
• Manage spa bookings and appointments, ensuring smooth scheduling.
• Handle guest inquiries about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with promotion of spa services, special offers and retail products.
• Ensure reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff for seamless service.
• Log all visitors including contractors and guest passes.
• Undertake all relevant training required for the role.

Skills

Interpersonal skills

Customer service

Organisational skills

Multitasking

Flexible hours

Receptionist experience

Booking systems

Computer skills

Tools

Booking systems

Computer skills

Job description

Bannatyne Group in Cardiff is seeking a Front of House Assistant with a warm personality and strong organisation skills to deliver exceptional guest experiences. You will manage reception, handle queries, and support spa bookings while promoting services and products. A focus on wellness and customer service is essential.

The role offers flexible scheduling, employee benefits, and opportunities to develop in a wellness-focused environment across our spa and cafe facilities.