Wellness Front of House Concierge | Flexible Hours & Perks

Bannatyne Group; Colchester; Vor Ort; GBP 18.000 - 22.000; Vollzeit

Benefits dieser Stelle

B-Fed - complimentary lunch or早餐

Flexible schedule

28 days annual leave increases withten

Free gym membership

Complimentary gym membership for other

Discounted Spa Treatments - 30%

Discounted Spa Goods - 20% ELEMIS

Discounted Meals and Beverages - 50%

Career & Personal Development training

Mental Health, Well-Being and EAP

Length of Service Awards

Staff Awards and Bonuses

Discounted entertainment and shopping

Zusammenfassung

Bannatyne Group in Colchester is seeking a Front of House Assistant to warmly welcome guests and support daily reception duties. You will handle inquiries, bookings, payments and help promote spa services, contributing to a smooth guest experience.

The role requires strong customer service, excellent organisation, and flexible hours including mornings, weekends and holidays. Experience in hospitality/reception is beneficial, with basic computer and booking system skills preferred.

Qualifikationen

• Strong interpersonal and customer-focused approach.
• Passion for health, wellness and customer service.
• Excellent organisational and multitasking abilities.
• Ability to establish rapport, build trust and credibility.
• Ability to work flexible hours, including weekends and holidays.
• Desirable receptionist or customer service experience in hospitality.
• Proficient in using booking systems and basic computer skills.

Aufgaben

• Greet and welcome guests with a friendly, professional demeanour.
• Manage emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks where applicable.
• Coordinate spa bookings and appointments for smooth scheduling.
• Provide information on spa services, treatments and products.
• Process payments and run the reception area efficiently.
• Promote spa services, offers and retail products.
• Keep the reception area clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and staff for seamless service delivery.
• Log all visitors and contractors accurately.

Kenntnisse

Customer service

Interpersonal skills

Organisational skills

Flexible hours

Hospitality experience

Tools

Booking systems

Cash handling

Jobbeschreibung

Bannatyne Group in Colchester is seeking a Front of House Assistant to warmly welcome guests and support daily reception duties. You will handle inquiries, bookings, payments and help promote spa services, contributing to a smooth guest experience.

The role requires strong customer service, excellent organisation, and flexible hours including mornings, weekends and holidays. Experience in hospitality/reception is beneficial, with basic computer and booking system skills preferred.