Wellness Front Desk Host | Flexible Hours

Bannatyne; Leeds; On-site; GBP 11,000 - 13,000; Part time

Benefits offered by this job

B-Fed - complimentary lunch or早餐

Flexible schedule

28 days annual leave increases withTEN

Free gym membership

Complimentary gym membership for a not

Discounted Spa Treatments - 30%

Discounted Spa Goods - 20% ELEMIS

Discounted Meals and Beverages - 50%

Career & Personal Development training

Mental Health, Well-Being and EAP

Length of Service Awards

Staff Awards and Bonuses

Discounted entertainment and shopping

Job summary

Bannatyne in Leeds is seeking a Front of House Assistant to welcome guests and handle front desk duties. You’ll manage calls, emails, and in-person inquiries while assisting with beverages and light snacks where available.

You’ll coordinate spa bookings and promote services, ensuring payments are processed smoothly. A friendly, organised individual with strong customer service skills will thrive here.

Qualifications

• Experience in a receptionist or customer service role is desirable.
• Proficiency with booking systems and basic computer skills is beneficial.
• Strong interpersonal and communication abilities are essential.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Handle emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments for smooth scheduling.
• Answer guest inquiries about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with promoting spa services and retail products.
• Keep the reception area clean, tidy and inviting.
• Coordinate with spa therapists and staff to ensure seamless service.
• Log visitors and contractor access accurately.
• Complete required training for the role.

Skills

Interpersonal skills

Customer service

Organisational skills

Communication

Flexibility

Reception experience

Tools

Booking systems

Basic computer skills

Job description

Bannatyne in Leeds is seeking a Front of House Assistant to welcome guests and handle front desk duties. You’ll manage calls, emails, and in-person inquiries while assisting with beverages and light snacks where available.

You’ll coordinate spa bookings and promote services, ensuring payments are processed smoothly. A friendly, organised individual with strong customer service skills will thrive here.