Guest Experience Associate - Front of House

Bannatyne Group; Barnsley; In loco; GBP 18.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Gym membership

28 days leave

Flexible schedule

Free gym membership

Discounted Spa Treatments 30%

Discounted Spa Goods 20%

Discounted meals 50%

Career & Personal Development

Mental Health support

Length of Service Awards

Staff Awards

Discounted entertainment

Descrizione del lavoro

Bannatyne Group is seeking a Front of House Assistant to greet guests, answer queries and keep the reception area welcoming. You will manage bookings, handle day-to-day admin and help promote spa services and products, contributing to a seamless guest experience.

You'll join a team dedicated to wellness and customer service, with a friendly, professional approach and flexible hours, including weekends. The role offers a chance to develop in a thriving spa environment.

Competenze

• Experience in receptionist or customer service is preferred.
• Strong interpersonal and communication skills.
• Passion for health, wellness and guest service.
• Flexible hours including weekends and holidays.
• Proficient with booking systems and basic computer skills.

Mansioni

• Greet and welcome guests in a friendly and professional manner.
• Handle emails, calls and in-person queries.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments.
• Provide information on spa services, treatments and products.
• Process payments and maintain a tidy reception area.
• Promote spa services and retail products.
• Ensure visitors are logged and site security is maintained.
• Coordinate with spa therapists and staff to ensure smooth service.
• Complete training and stay compliant with company standards.

Conoscenze

Interpersonal skills

Customer service

Organisational skills

Multitasking

Reception experience

Communication skills

Strumenti

Booking systems

Descrizione del lavoro

Bannatyne Group is seeking a Front of House Assistant to greet guests, answer queries and keep the reception area welcoming. You will manage bookings, handle day-to-day admin and help promote spa services and products, contributing to a seamless guest experience.

You'll join a team dedicated to wellness and customer service, with a friendly, professional approach and flexible hours, including weekends. The role offers a chance to develop in a thriving spa environment.