Front of House Assistant

Bannatyne; Worksop; Presencial; GBP 21.000 - 22.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Complimentary lunch

Flexible schedule

28 days annual leave increases withten

Free gym membership

Guest pass for gym

Spa discounts

Spa products discount

Cafe/bar discount 50%

Development training

Mental Health & EAP

Length of service awards

Staff awards & bonuses

Discounted entertainment

Descripción de la vacante

Bannatyne in Worksop is seeking a friendly Front of House Assistant to welcome guests, handle enquiries, bookings and payments. This 32-hour-per-week role offers a warm, responsive reception and a chance to contribute to our wellness-focused guest experience.

You will greet guests, manage emails and calls, support cafe/bar duties if applicable, coordinate spa bookings, and promote services and products. Flexible hours including early mornings, weekends and holidays are required.

Formación

• Strong interpersonal and communications skills with a customer-focused attitude.
• Passion for health, wellness and guest service.
• Excellent organisational skills and multitasking ability.
• Ability to work flexible hours, including weekends and holidays; booking systems competence.

Responsabilidades

• Greet guests warmly and manage reception with a professional demeanour.
• Handle emails, calls and on-site guest queries promptly.
• Prepare and serve beverages/snacks where cafe bar exists.
• Manage spa bookings and appointments for smooth scheduling.
• Provide information about spa services, treatments and products.
• Process payments and maintain a tidy, welcoming reception area.
• Promote spa services, offers and retail products to guests.
• Coordinate with Spa Therapists and staff to ensure seamless service.
• Log all visitors and contractors accurately; complete required training.

Conocimientos

Customer service orientation

Interpersonal communication

Organisational skills

Flexibility

Descripción del empleo

Job Title : Front of House Assistant
Hours : 32 per week

Rate of Pay : £12.71 per hour
Location : Worksop

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Assistant:

• Greet and welcome guests with a friendly and professional demeanour.
• Dealing with emails, phone calls and face to face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

What we are looking for:

• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.

Why Bannatyne?

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.

Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!