Front of House Assistant - Mansfield

Bannatyne Group; Mansfield; Sur place; GBP 18 000 - 23 000; Plein temps

Avantages offerts par ce poste

Free gym membership

28 days annual leave increases withten

Lunch or breakfast (B-Fed)

Discounted meals and beverages 50%

Career & Personal Development training

Mental Health & Well-Being support

Staff awards and bonuses

Discounted spa treatments 30%

Discounted spa goods 20%

Discounted entertainment and shopping

2 years service complimentary gym for

Guest passes

Résumé du poste

Bannatyne Group is seeking a Front of House Assistant to be the first point of contact for guests, delivering warm, professional service in a serene wellness environment. You will greet guests, handle inquiries, and support reception with bookings, payments and general administration.

The role requires a friendly personality, excellent organisational skills and the ability to work flexible hours, including weekends.

Qualifications

• Excellent interpersonal and communication skills with a customer-focused attitude.
• Strong organisational skills and ability to multitask in a busy environment.
• Willingness to work flexible hours, including weekends and holidays.
• Experience in receptionist or customer service roles is desirable.
• Proficiency with basic computer skills and booking systems is a plus.

Responsabilités

• Greet and welcome guests with a friendly, professional demeanour.
• Handle emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks where site has a cafe bar.
• Manage spa bookings and appointments for smooth scheduling.
• Provide information on spa services, treatments and products to guests.
• Process payments and maintain a tidy, inviting reception area.

Connaissances

Interpersonal skills

Communication

Customer service

Organisation

Multitasking

Flexibility

Outils

Booking systems

Description du poste

Why Bannatyne? Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you'll be the first point of contact for our guests, setting the tone for their entire experience. You'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Assistant:

Greet and welcome guests with a friendly and professional demeanour. Dealing with emails, phone calls and face to face queries. Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar) Manage spa bookings and appointments, ensuring a smooth scheduling process. Handle guest inquiries providing information about spa services, treatments and products. Process payments and manage the reception area efficiently. Assist with the promotion of spa services, special offers and retail products. Ensure the reception area is clean, tidy and inviting at all times. Coordinate with Spa Therapists and other staff to ensure seamless service delivery. Ensure all visitors to the site are logged correctly including contractors and guest passes. Undertake all relevant training required for the role.

What we are looking for:

Have strong interpersonal and communications skills and a customer focused attitude. A genuine passion for health, wellness and customer service. Excellent organisational skills and multitasking abilities. The ability to establish rapport, build trust and demonstrate credibility. Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.