Wellness Front Desk & Guest Services Associate

Bannatyne Group; Mansfield; Presencial; GBP 18 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free gym membership

28 days annual leave increases withten

Lunch or breakfast (B-Fed)

Discounted meals and beverages 50%

Career & Personal Development training

Mental Health & Well-Being support

Staff awards and bonuses

Discounted spa treatments 30%

Discounted spa goods 20%

Discounted entertainment and shopping

2 years service complimentary gym for

Guest passes

Resumo da oferta

Bannatyne Group is seeking a Front of House Assistant to be the first point of contact for guests, delivering warm, professional service in a serene wellness environment. You will greet guests, handle inquiries, and support reception with bookings, payments and general administration.

The role requires a friendly personality, excellent organisational skills and the ability to work flexible hours, including weekends.

Qualificações

• Excellent interpersonal and communication skills with a customer-focused attitude.
• Strong organisational skills and ability to multitask in a busy environment.
• Willingness to work flexible hours, including weekends and holidays.
• Experience in receptionist or customer service roles is desirable.
• Proficiency with basic computer skills and booking systems is a plus.

Responsabilidades

• Greet and welcome guests with a friendly, professional demeanour.
• Handle emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks where site has a cafe bar.
• Manage spa bookings and appointments for smooth scheduling.
• Provide information on spa services, treatments and products to guests.
• Process payments and maintain a tidy, inviting reception area.

Conhecimentos

Interpersonal skills

Communication

Customer service

Organisation

Multitasking

Flexibility

Ferramentas

Booking systems

Descrição da oferta de emprego

Bannatyne Group is seeking a Front of House Assistant to be the first point of contact for guests, delivering warm, professional service in a serene wellness environment. You will greet guests, handle inquiries, and support reception with bookings, payments and general administration.

The role requires a friendly personality, excellent organisational skills and the ability to work flexible hours, including weekends.