Wellness Front Desk Associate - Guest Experience

Bannatyne; Humberston; On-site; GBP 2,600 - 3,200; Part time

Benefits offered by this job

Complimentary gym membership

Free gym membership for a partner (2+2

Flexible schedule

28 days annual leave increases withTen

Discounted spa treatments 30%

Discounted spa goods 20%

Discounted meals and beverages 50%

Career & Personal Development training

Mental Health & Well-Being support

Length of Service Awards

Staff Awards and Bonuses

Discounted entertainment and shopping

Job summary

Bannatyne in Humberston is seeking a warm Front of House Assistant to greet guests, manage reception, handle bookings, and deliver friendly service across wellness facilities. This role offers a 4-hour-a-week schedule at £12.71 per hour, with opportunities to learn about spa services and gym operations.

You will coordinate with spa staff, process payments, and help maintain a tidy reception area while providing a welcoming first impression to members and visitors.

Qualifications

• Strong interpersonal and communication skills with a customer-focused attitude.
• Experience in receptionist or customer service roles is desirable.
• Proficiency with booking systems and basic computer skills is beneficial.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Handle emails, phone calls, and face-to-face queries.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments for smooth scheduling.
• Handle guest inquiries about services and products; process payments.
• Keep reception area tidy and welcoming; support promotion of spa services.

Skills

Interpersonal skills

Communication

Customer service

Organisational skills

Multitasking

Flexibility

Education

Experience in receptionist/customer service

Tools

Booking systems

Computer literacy

Job description

Bannatyne in Humberston is seeking a warm Front of House Assistant to greet guests, manage reception, handle bookings, and deliver friendly service across wellness facilities. This role offers a 4-hour-a-week schedule at £12.71 per hour, with opportunities to learn about spa services and gym operations.

You will coordinate with spa staff, process payments, and help maintain a tidy reception area while providing a welcoming first impression to members and visitors.