Wellness Café Team Member

Virgin Active & KAUAI; Nottingham; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

30 days annual leave

Pension fund

50% discount on Kauai meals while on/d

Job summary

Kauai is recruiting a Team Member to join our social wellness club concept, delivering warm, friendly service and high-quality food to members and guests. You will prepare meals and drinks to brand standards, manage orders and payments, and uphold rigorous hygiene and allergen controls.

Join a brand committed to exceptional member experiences, with opportunities to develop in a premium wellness environment and collaborate across the Virgin Active team to ensure a seamless guest journey.

Qualifications

• Previous experience in a customer service, hospitality or food service environment is desirable.
• Food Safety Level 2 qualification (or willingness to obtain).
• Food Allergy and Intolerance Training.
• Passion for delivering outstanding customer service.
• Strong communication and interpersonal skills.
• Excellent attention to detail and commitment to food safety and hygiene.
• Ability to work efficiently in a fast-paced environment.
• A proactive, positive and reliable approach to work.
• Flexible to work early mornings, evenings, weekends and bank holidays.

Responsibilities

• Deliver warm, friendly and genuine service to every member and guest.
• Prepare food and beverages to brand recipes and presentation standards.
• Process customer orders and payments accurately using POS systems.
• Maintain excellent knowledge of menu items, promotions, allergens and nutritional information.
• Recommend products and provide an exceptional customer experience through confident service.
• Ensure food safety, hygiene and cleanliness standards are maintained at all times.
• Complete opening, closing, preparation and temperature check procedures accurately.
• Follow allergen procedures and prevent cross-contamination throughout food preparation.
• Monitor stock levels and communicate replenishment requirements.
• Maintain a clean, organised and welcoming café environment, including dining areas, counters and displays.
• Work collaboratively with colleagues across both the Food & Beverage and Virgin Active teams to deliver a seamless member experience.
• Support the training of new team members and contribute to maintaining Virgin Active brand standards.

Skills

Customer service

Hospitality

Food safety

Education

Food Safety Level 2

Job description

Kauai is recruiting a Team Member to join our social wellness club concept, delivering warm, friendly service and high-quality food to members and guests. You will prepare meals and drinks to brand standards, manage orders and payments, and uphold rigorous hygiene and allergen controls.

Join a brand committed to exceptional member experiences, with opportunities to develop in a premium wellness environment and collaborate across the Virgin Active team to ensure a seamless guest journey.