Guest Experience Team Member, Wellness Café

Virgin Active & KAUAI; Metropolitan Borough of Solihull; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

30 days annual leave

Pension fund

50% discount on Kauai meals while on I

Complimentary Virgin Active membership

Job summary

Virgin Active & Kauai is hiring a Team Member to support a welcoming member and guest experience. You will help prepare fresh food and drinks to high standards, manage orders, and uphold hygiene and safety across the cafe environment.

You will work with both Food & Beverage and Virgin Active teams to deliver a seamless member experience, supporting training and maintaining brand standards in a dynamic, fast-paced setting.

Qualifications

• Previous experience in a customer service, hospitality or food service environment is desirable.
• Food Safety Level 2 qualification (or willingness to obtain).
• Food Allergy and Intolerance Training.
• Passion for delivering outstanding customer service.
• Strong communication and interpersonal skills.
• Excellent attention to detail and commitment to food safety and hygiene.
• Ability to work efficiently in a fast-paced environment.
• A proactive, positive and reliable approach to work.
• Flexible to work early mornings, evenings, weekends and bank holidays.

Responsibilities

• Deliver warm, friendly and genuine service to every member and guest.
• Prepare food and beverages to brand recipes and presentation standards.
• Process customer orders and payments accurately using POS systems.
• Maintain knowledge of menu items, promotions, allergens and nutritional information.
• Recommend products and provide exceptional customer experience through confident service.
• Ensure food safety, hygiene and cleanliness standards are maintained.
• Complete opening, closing, preparation and temperature check procedures.
• Follow allergen procedures and prevent cross-contamination.
• Monitor stock levels and communicate replenishment requirements.
• Maintain a clean, welcoming café environment, including dining areas, counters and displays.
• Work across Food & Beverage and Virgin Active teams to deliver a seamless member experience.
• Support training of new team members and maintain Virgin Active brand standards.

Skills

Customer service

Hospitality

Food service

Education

Food Safety Level 2

Job description

Virgin Active & Kauai is hiring a Team Member to support a welcoming member and guest experience. You will help prepare fresh food and drinks to high standards, manage orders, and uphold hygiene and safety across the cafe environment.

You will work with both Food & Beverage and Virgin Active teams to deliver a seamless member experience, supporting training and maintaining brand standards in a dynamic, fast-paced setting.