Wellness Café Team Member — Guest Experience

Virgin Active; Northampton; Remote; GBP 12,000 - 17,000; Part time

Benefits offered by this job

33 days annual leave

Pension fund

50% discount on Kauai meals while on/?

Complimentary Virgin Active membership

Job summary

Virgin Active Northampton is recruiting a Team Member to join Kauai within our Social Wellness Club. You’ll deliver warm, friendly service, prepare fresh food and beverages to brand standards, handle orders and payments, and maintain hygiene across the café environment, supporting colleagues to provide exceptional member experiences.

You’ll bring frontline customer service experience, Food Safety Level 2, and strong communication, with flexibility to work mornings, evenings, weekends and

Qualifications

• Previous experience in a customer service, hospitality or food service environment is desirable.
• Food Safety Level 2 qualification (or willingness to obtain).
• Food Allergy and Intolerance Training.
• Strong communication and interpersonal skills.
• Excellent attention to detail and commitment to food safety and hygiene.
• Ability to work efficiently in a fast-paced environment.
• A proactive, positive and reliable approach to work.
• Flexible to work early mornings, evenings, weekends and bank holidays.

Responsibilities

• Deliver warm, friendly and genuine service to every member and guest.
• Prepare food and beverages to brand recipes and presentation standards.
• Process customer orders and payments accurately using POS systems.
• Maintain excellent knowledge of menu items, promotions, allergens and nutritional information.
• Recommend products and provide an exceptional customer experience through confident service.
• Ensure food safety, hygiene and cleanliness standards are maintained at all times.
• Complete opening, closing, preparation and temperature check procedures accurately.
• Follow allergen procedures and prevent cross-contamination throughout food preparation.
• Monitor stock levels and communicate replenishment requirements.
• Maintain a clean, organised and welcoming café environment, including dining areas, counters and displays.
• Work collaboratively with colleagues across both the Food & Beverage and Virgin Active teams to deliver a seamless member experience.
• Support the training of new team members and contribute to maintaining Virgin Active brand standards.

Skills

Customer service

Hospitality experience

Food safety knowledge

Communication skills

Attention to detail

Flexibility

Education

Food Safety Level 2

Food Allergy & Intolerance Training

Job description

Virgin Active Northampton is recruiting a Team Member to join Kauai within our Social Wellness Club. You’ll deliver warm, friendly service, prepare fresh food and beverages to brand standards, handle orders and payments, and maintain hygiene across the café environment, supporting colleagues to provide exceptional member experiences.

You’ll bring frontline customer service experience, Food Safety Level 2, and strong communication, with flexibility to work mornings, evenings, weekends and