Wellbeing Assistant: Guest Experience & Centre Ops

Broughton Sanctuary; Broughton; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Annual discretionary bonus

Pension contribution

Free access to Sanctuary Wellbeing Sce

Subsidised food at Utopia Bistro

Family & Friends discounts on Sanctuay

Job summary

Broughton Sanctuary is seeking a warm, organised Wellbeing Assistant to join our team at the five-star wellbeing centre in Broughton. You will help ensure the wellbeing centre runs smoothly day to day and that guests, practitioners and retreat facilitators receive a warm, professional and seamless experience.

This hands-on role combines hospitality, administration, guest experience, retreat support and day-to-day building operations, with opportunities to contribute to yoga and holistic

Qualifications

• Previous experience in hospitality, wellness, retreats, events, administration or guest services would be beneficial.
• Ayoga, Pilates or other wellbeing qualification would be a real advantage.
• Genuinely passionate about yoga, meditation, movement, retreats, holistic practices and personal wellbeing.

Responsibilities

• Welcoming and looking after guests, retreat participants and visiting practitioners.
• Answering the phone, responding to emails and dealing with day-to-day enquiries.
• Managing bookings and guest information through our booking and back-office systems.
• Maintaining the wellbeing and practitioner databases.
• Acting as a link between practitioners and guests, helping with bookings, communications and practical arrangements.
• Supporting retreat facilitators and practitioners on the ground during retreats, workshops and events.
• Helping set up and prepare rooms and spaces for yoga, Pilates, workshops, concerts, retreats and other activities.
• Supporting the wellbeing schedule and helping guests access classes and experiences.
• Supporting the wellbeing shop, including guest engagement, sales and identifying interesting new wellbeing products.
• Carrying out daily building, presentation and health & safety checks, including fire safety checks.
• Supporting opening and closing procedures, emergency procedures and clear team handovers.
• Reporting maintenance, safety or operational issues promptly.
• Helping maintain the wellbeing centre to the highest standards of presentation, cleanliness and readiness.
• Supporting the Wellbeing Operations Lead with the day-to-day running of the centre and wider operational tasks.
• Bringing ideas and enthusiasm to help continually improve the guest experience and wellbeing offering.

Job description

Broughton Sanctuary is seeking a warm, organised Wellbeing Assistant to join our team at the five-star wellbeing centre in Broughton. You will help ensure the wellbeing centre runs smoothly day to day and that guests, practitioners and retreat facilitators receive a warm, professional and seamless experience.

This hands-on role combines hospitality, administration, guest experience, retreat support and day-to-day building operations, with opportunities to contribute to yoga and holistic