Wellbeing Assistant

Broughton Sanctuary; United Kingdom; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual discretionary bonus

Pension contribution

Free access to Sanctuary Wellbeing Sсh

Subsidised food at Utopia Bistro

Family & Friends discounts on events

Job summary

Broughton Sanctuary seeks a warm, organised Wellbeing Assistant to join our five-star wellbeing centre. You will help ensure smooth day-to-day operations, guest comfort, and a seamless experience for guests, practitioners, and retreat facilitators.

Role blends hospitality, administration and wellbeing coordination; previous hospitality or wellness experience is beneficial, with opportunities to learn and contribute to our schedule and events.

Qualifications

• Previous experience in hospitality, wellness, retreats, events or guest services is beneficial.
• An organised, proactive approach with calm under pressure is essential.
• Good communication with guests and practitioners is required.

Responsibilities

• Welcome and look after guests, retreat participants and visiting practitioners.
• Answer phones and respond to emails; manage day-to-day enquiries.
• Manage bookings and guest information in back-office systems.
• Maintain wellbeing and practitioner databases.
• Coordinate between practitioners and guests for bookings and practicalities.
• Support retreat facilitators during events and workshops.
• Prepare rooms and spaces for activities (yoga, Pilates, workshops, concerts).
• Assist with wellbeing schedule and access to classes and experiences.
• Support the wellbeing shop with guest engagement and product ideas.
• Carry out daily health, safety and presentation checks; assist opening/closing procedures.

Skills

Hospitality experience

Organised

Proactive

Excellent communication

Education

Wellbeing qualification (Yoga/Pilates)

Tools

Booking systems

Databases

Email

Job description

Join our Wellbeing Team

We are looking for a warm,organisedand proactiveWellbeing Assistantto join our team at Broughton Sanctuary.

Our five-star wellbeing centre welcomes Sanctuary guests alongside a programme of exceptional retreats, workshops, concerts,classesand visiting practitioners.

Working closely alongside theWellbeing Operations Lead, you will help ensure the wellbeing centre runs smoothly day to day and that our guests, practitioners and retreat facilitators receive a warm,professionaland seamless experience.

This is a varied, hands-on role combininghospitality, administration, guest experience, retreatsupportand day-to-day building operations.

Whatyou’llbe doing

• Welcoming and looking after guests, retreatparticipantsand visiting practitioners.

• Answering the phone, responding toemailsand dealing with day-to-day enquiries.

• Managing bookings and guest information through our booking and back-office systems.

• Maintaining the wellbeing and practitioner databases.

• Acting as a link between practitioners and guests, helping with bookings,communicationsand practical arrangements.

• Supporting retreat facilitators and practitioners on the ground during retreats,workshopsand events.

• Helping set up and prepare rooms and spaces for yoga, Pilates, workshops, concerts,retreatsand other activities.

• Supporting the wellbeing schedule and helping guests access classes and experiences.

• Supporting the wellbeing shop, including guest engagement, sales andidentifyinginteresting new wellbeing products.

• Carrying out daily building,presentationandhealth & safety checks, including fire safety checks.

• Supporting opening and closing procedures, emergencyproceduresand clear team handovers.

• Reporting maintenance,safetyor operational issues promptly.

• Helpingmaintainthe wellbeing centre to the highest standards of presentation,cleanlinessand readiness.

• Supporting the Wellbeing Operations Lead with the day-to-day running of the centre and wider operational tasks.

• Bringing ideas and enthusiasm to help continually improve the guest experience and wellbeing offering.

You will be:

• Warm,friendlyand naturally hospitable.

• Organised, reliable and proactive.

• Confident using computers, email,databasesand booking systems.

• Comfortable answering the phone and communicating professionally with guests and practitioners.

• Practical and hands-on, with a“see it, sort it”attitude.

• Calm and capable when things get busy.

• Passionate about and knowledgeable in the wellbeing,wellnessand holistic world.

• Genuinely interested in yoga, meditation, movement, retreats, holisticpracticesand personal wellbeing.

• Curious about new developments, practitioners,productsand experiences within the wellness industry.

• Happy to take responsibility for making sure things are done properly.

• A positive team player who enjoys working alongside others.

Ayoga, Pilates or other wellbeing qualificationwould be a real advantage. Where appropriately qualified, there may be opportunities to teach within our wellbeing schedule.

Previousexperience inhospitality, wellness, retreats, events,administrationor guest serviceswould also be beneficial.

This is a fantastic opportunity to work within a unique, high-end wellbeing environment and gain experience acrosshospitality, wellness, retreats,eventsand operations.

You will work closely with exceptional practitioners and retreat facilitators and alongside the Wellbeing Operations Lead, giving you the opportunity to learn, develop and contribute your own ideas.

• Annual discretionary bonus
• Pension contribution
• Free access to Sanctuary Wellbeing Schedule
• Subsidised food at Utopia Bistro
• Family & Friends discounts on Sanctuary events and stays

Ifyou’repassionate about wellbeing, love people and enjoy being the person who makes sure everything runs smoothly,we’dlove to hear from you.