Hospitality Assistants

Broughton Sanctuary; Broughton; On-site; GBP 15,343 - 21,852; Full time

Benefits offered by this job

Company pension scheme

Tips and annual discretionary bonus scheme

Access to Sanctuary Wellbeing Schedule

Subsidised meals at Utopia Bistro

Family & Friends discount on Sanctuary events and stays

Opportunity to work in a truly unique and beautiful environment

Free parking

Job summary

A leading UK retreat center is seeking enthusiastic Hospitality Team Members to join their team in Broughton. The role includes working across various hospitality venues, delivering exceptional customer service while managing daily operations and special events. Candidates should possess strong communication skills and a friendly demeanor, with flexibility to work varied hours. This opportunity offers a beautiful environment, company perks like pension schemes, subsidized meals, and discounts on events.

Qualifications

• Previous experience in hospitality or customer service preferred, but not mandatory.
• Strong communication skills and a friendly demeanor.
• Ability to work effectively both independently and as part of a team.
• Flexibility and availability to work varied hours, including weekends.
• A positive attitude and a genuine interest in promoting well-being and connection.

Responsibilities

• Deliver warm, professional front of house service, including waiting tables and engaging with guests.
• Operate the till and POS system, taking food and beverage orders accurately and efficiently.
• Provide knowledgeable menu guidance and respond confidently to guest queries.
• Act as the first point of contact for guests at the Avalon reception desk.
• Support guest arrivals, including welcoming guests, escorting them to rooms and assisting with luggage.

Skills

Strong communication skills

Friendly demeanor

Ability to work independently

Teamwork

Flexibility

Positive attitude

Job description

Broughton Sanctuary is one of the UK’s leading retreat and regeneration centres, set within 2,500 acres of stunning Yorkshire countryside. With a heritage stretching back over 1,000 years and a bold vision for the future, it is a truly unique and inspiring destination where people, nature, and enterprise come together.

As a centre for wellbeing, sustainability, and hospitality, Broughton offers transformational retreats, unforgettable events, and immersive experiences that reconnect guests with themselves and the natural world.

We are looking for experienced, enthusiastic Hospitality Team Members to join our growing team working flexibly across our hospitality venues, including Utopia Bistro, Avalon Wellbeing Centre, and The Hall, supporting day‑to‑day operations, events, and guest experiences to the highest standards.

Monday - Sunday rota (includes weekends and evenings)
Start Date: Immediate start available
£13.50 per hour

Key Responsibilities

Utopia Bistro (On-Site Dining)

• Deliver warm, professional front of house service, including waiting tables and engaging with guests.
• Operate the till and POS system, taking food and beverage orders accurately and efficiently.
• Provide knowledgeable menu guidance and respond confidently to guest queries.
• Support preparation of the space before service for all retreats, events, weddings, meetings, and assist with clear‑downs and resets.
• Maintain high standards of cleanliness and presentation, including basic cleaning duties in line with food hygiene standards.
• Assist with preparation and turnaround of meeting room bookings within the space.

Avalon Wellbeing Centre (Front Desk & Facilities)

• Act as the first point of contact for guests at the Avalon reception desk.
• Answer telephone calls, take accurate messages and manage bookings and schedules.
• Provide calm, welcoming and professional customer service aligned with wellbeing values.
• Prepare studio spaces for classes, treatments and sessions, including set‑ups and take‑downs.
• Carry out basic cleaning duties across reception areas, studios, gym, pool suite, and changing rooms.
• Manage laundry duties, including towel replenishment and stock rotation.

The Hall (Guest Arrivals, Service & Events)

• Support guest arrivals, including welcoming guests, escorting them to rooms and assisting with luggage.
• Deliver front of house and waiting‑on duties during meal service.
• Maintain cleanliness and presentation of communal areas with a strong eye for detail.
• Support the delivery of Sanctuary events in the Hall, including filming, retreats, weddings, private parties and functions.

Across The Sanctuary

• Assist with both indoor and outdoor event set‑ups and take‑downs.
• Represent Broughton Sanctuary in a professional, polished, and guest‑focused manner at all times.

• Previous experience in hospitality or customer service preferred, but not mandatory
• Strong communication skills and a friendly demeanor
• Ability to work effectively both independently and as part of a team
• Flexibility and availability to work varied hours, including weekends
• A positive attitude and a genuine interest in promoting well‑being and connection

• Company pension scheme

• Tips and annual discretionary bonus scheme
• Access to Sanctuary Wellbeing Schedule
• Subsidised meals at Utopia Bistro
• Family & Friends discount on Sanctuary events and stays
• Opportunity to work in a truly unique and beautiful environment
• Free parking