Wellbeing Assistant

Broughton Sanctuary; City of Edinburgh; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Annual discretionary bonus

Pension contribution

Free access to Sanctuary Wellbeing

Subsidised food

Family & Friends discounts

Job summary

Broughton Sanctuary is looking for a Wellbeing Assistant to join our Wellbeing Team. You will play a crucial role in ensuring guests, practitioners, and retreat facilitators receive a seamless experience.

This hands-on role includes welcoming guests, managing bookings, and supporting various wellbeing activities. Previous experience in hospitality or wellness is an advantage, alongside strong organizational and communication skills.

Qualifications

• Previous experience in hospitality, wellness, retreats, or guest services is beneficial.
• Must be warm, friendly, and naturally hospitable.
• Confident using computers, databases, and booking systems.

Responsibilities

• Welcome and assist guests and retreat participants.
• Manage bookings and maintain guest information.
• Support retreat facilitators during events.
• Conduct daily health and safety checks.

Skills

Hospitality experience

Organizational skills

Communication skills

Proactive attitude

Wellbeing knowledge

Education

Yoga or Pilates qualification

Tools

Booking systems

Databases

Email

Job description

Join our Wellbeing Team

We are looking for a warm,organisedand proactiveWellbeing Assistantto join our team at Broughton Sanctuary.

Our five-star wellbeing centre welcomes Sanctuary guests alongside a programme of exceptional retreats, workshops, concerts,classesand visiting practitioners.

Working closely alongside theWellbeing Operations Lead, you will help ensure the wellbeing centre runs smoothly day to day and that our guests, practitioners and retreat facilitators receive a warm,professionaland seamless experience.

This is a varied, hands-on role combininghospitality, administration, guest experience, retreatsupportand day-to-day building operations.

Whatyou’llbe doing

• Welcoming and looking after guests, retreatparticipantsand visiting practitioners.

• Answering the phone, responding toemailsand dealing with day-to-day enquiries.

• Managing bookings and guest information through our booking and back-office systems.

• Maintaining the wellbeing and practitioner databases.

• Acting as a link between practitioners and guests, helping with bookings,communicationsand practical arrangements.

• Supporting retreat facilitators and practitioners on the ground during retreats,workshopsand events.

• Helping set up and prepare rooms and spaces for yoga, Pilates, workshops, concerts,retreatsand other activities.

• Supporting the wellbeing schedule and helping guests access classes and experiences.

• Supporting the wellbeing shop, including guest engagement, sales andidentifyinginteresting new wellbeing products.

• Carrying out daily building,presentationandhealth & safety checks, including fire safety checks.

• Supporting opening and closing procedures, emergencyproceduresand clear team handovers.

• Reporting maintenance,safetyor operational issues promptly.

• Helpingmaintainthe wellbeing centre to the highest standards of presentation,cleanlinessand readiness.

• Supporting the Wellbeing Operations Lead with the day-to-day running of the centre and wider operational tasks.

• Bringing ideas and enthusiasm to help continually improve the guest experience and wellbeing offering.

You will be:

• Warm,friendlyand naturally hospitable.

• Organised, reliable and proactive.

• Confident using computers, email,databasesand booking systems.

• Comfortable answering the phone and communicating professionally with guests and practitioners.

• Practical and hands-on, with a“see it, sort it”attitude.

• Calm and capable when things get busy.

• Passionate about and knowledgeable in the wellbeing,wellnessand holistic world.

• Genuinely interested in yoga, meditation, movement, retreats, holisticpracticesand personal wellbeing.

• Curious about new developments, practitioners,productsand experiences within the wellness industry.

• Happy to take responsibility for making sure things are done properly.

• A positive team player who enjoys working alongside others.

Ayoga, Pilates or other wellbeing qualificationwould be a real advantage. Where appropriately qualified, there may be opportunities to teach within our wellbeing schedule.

Previousexperience inhospitality, wellness, retreats, events,administrationor guest serviceswould also be beneficial.

This is a fantastic opportunity to work within a unique, high-end wellbeing environment and gain experience acrosshospitality, wellness, retreats,eventsand operations.

You will work closely with exceptional practitioners and retreat facilitators and alongside the Wellbeing Operations Lead, giving you the opportunity to learn, develop and contribute your own ideas.

• Annual discretionary bonus
• Pension contribution
• Free access to Sanctuary Wellbeing Schedule
• Subsidised food at Utopia Bistro
• Family & Friends discounts on Sanctuary events and stays

Ifyou’repassionate about wellbeing, love people and enjoy being the person who makes sure everything runs smoothly,we’dlove to hear from you.