Welfare Benefits Administrator

New Start; Liverpool City Region; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community support organization in Liverpool is seeking a Welfare Benefits Administrator to assist vulnerable individuals with their welfare benefits claims. The ideal candidate will have A-level qualifications and experience in empathetic support. This full-time role offers a competitive salary, comprehensive leave, and opportunities for professional development. You will work closely with the team to maximize clients' income and ensure their needs are met, while also maintaining accurate records on their cases.

Benefits

22 days annual leave (rising to 30 days) + Bank Holidays

Learning and development opportunities

Complimentary Medicash enrollment after probation

Qualifications

• Experience supporting individuals facing mental health challenges.
• Knowledge of current benefit provision in the UK.
• Full UK driving licence and access to own vehicle.

Responsibilities

• Maximise income for service users through benefits advice.
• Assist residents with welfare benefits and housing benefit applications.
• Provide ongoing support for housing and welfare claims.

Skills

Empathy

Microsoft Office proficiency

Information recording

Education

A-level standard qualifications

GCSE in English and Maths (grade C or above)

Job description

We have a fantastic position available for a Welfare Benefits Administrator in which you will work with a highly motivated team providing benefit maximisation support to vulnerable people based in the Liverpool and Sefton area.

You will join us in New Start’s head office, based in L13, on a Permanent Contract working full time, 37.5 hours In return, you will receive a competitive salary of £(phone number removed)per annum.

New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, and young people. You will be based within the Welfare Benefits Team, working across all New Start’s services to provide first contact support around welfare benefits, liaising on behalf of residents with the DWP and local council.

What we have to offer :

• Competitive salary of £(phone number removed)
• 22 days annual leave (rising to 30 days) + Bank Holidays
• Learning and development opportunities up to and including Level 5
• Complimentary Medicash enrollment after probation

Key duties as our Welfare Benefits Administrator will be to :

• To maximise the income of service users, providing advice and practical assistance to support individuals pursuing claims for benefits.
• To assist New Start residents to complete applications for all relevant welfare benefits and housing benefit.
• To provide ongoing support to ensure housing benefit claims and welfare benefit claims are maintained.
• To work as part of a team providing quality accommodation and support services for vulnerable adults and young people within a safe and secure environment.

What we’re looking for in our ideal Welfare Benefits Administrator :

• You will have A-level standard qualifications, with GCSE in English and Maths grade C or above.
• An awareness around the benefit provision currently available to UK residents.
• We require an ability to use Microsoft office and we will undertake an assessment at interview stage.
• Ability to accurately record information within resident’s files.
• We are looking for a highly empathetic individual who will be able to support people with mental health challenges, trauma, substance abuse and a range of other issues, in a non-judgemental manner.
• A full UK driving licence and access to your own vehicle is essential.
• A graduate degree is desirable.
• An ability to work without supervision.

If you believe you are the right candidate for the role as our Welfare BenefitsAdministrator then please click ‘apply’ now! We’d love to hear from you.

This post is subject to enhanced DBS criminal record disclosure