Welfare & Administration Manager (Fixed Term Residential Summer Contract)

Alpadia; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A language immersion organization in the UK is seeking committed individuals for summer roles focused on ensuring student safety and wellbeing. As a key member of the welfare team, you'll engage with young learners, manage accommodation and student behavior, and support various operational tasks. The ideal candidate will have strong interpersonal skills, experience in pastoral care, and a passion for enriching educational experiences. Career progression and a competitive salary are offered.

Benefits

Competitive salary

Professional development opportunities

Attractive bonus options

Qualifications

• Demonstrated ability to manage safeguarding cases and welfare incidents.
• Empathetic and approachable with students and staff.
• Experience in leading and supporting a team.

Responsibilities

• Prioritise student safety and implement safeguarding policies.
• Assist with the administration and manage student accommodation.
• Support the Welfare Manager in team management.

Skills

IT competency (Outlook & MS Office)

Experience in pastoral or residential management

Strong communication and interpersonal skills

Organisational and problem-solving skills

Knowledge of safeguarding procedures

Education

Relevant qualification in education, youth work, or psychology

Job description

Join ALPADIA's team to make summer 2026 an unbelievable experience! We are looking for highly motivated people, who have the ability to engage and inspire young students, and who are looking for an enriching and educational experience themselves. Your role:

Responsibilities

• Prioritise the safety of students above all else, implementing our Safeguarding and Health and Safety policies working closely with the Camp Manager
• Support the Welfare & Administration Manager in their role as designated Safeguarding Staff for the centre, caring for sick students and arranging appropriate medical responses
• Cover for the Welfare & Administration Manager on their day off each week
• Manage and assist with the student presence-check registers of attendance
• Liaise with internal (Customer Services team and Sales) and external stakeholders concerning matters of student welfare; responding to and resolving any questions, comments or concerns
• Assist with the communication of transfer plans with students and Group Leaders in order to ensure they have a stress‑free departure
• Help manage students effectively and respectfully, following all Alpadia policies and rules, to ensure they enjoy and contribute fully to all aspects of Alpadia's programme in a spirit of respect towards other students and staff
• Ensure any safeguarding concerns that come to your attention are dealt with sensitively and escalated appropriately
• Assist with the training and induction of new staff members
• Assist with creating, editing and distributing the Welfare Officer rota
• Support the Welfare & Administration Manager in line managing the Welfare Team (Welfare Officers & Night Supervisors), being their main points of initial contact
• Read and distribute the Night Supervisor log overnight to spread any useful information to other members of staff
• Ensure the administration, in terms of check in, and pocket money etc, is well organised and delivered to ensure the smooth running of the camp and follows all Alpadia procedures and policies, working along with the Camp Manager
• Support the management and allocation of students in accommodation, responding to requests and complaints from internal and external stakeholders
• Manage the collection and distribution of student pocket money
• Assist with managing budgets and finances for the camp
• Assist with creating and maintaining up-to-date records of students and staff
• Manage camp facilities, equipment and supplies as necessary
• Additional administrative tasks and activities as given by the Welfare & Administration Manager and Camp Manager such as marketing uploads, catering calculations, communicating dietary requirements, completing daily reports, etc
• Manage students’ behaviour at all times, with a judicious awareness of the need to sanction or encourage as appropriate
• Ensure rules in the residence are followed at all times and the accommodation is kept tidy
• Ensure the students go to bed and wake up at the appropriate times, directing and managing the wider team as appropriate
• Assist in the check‑in/check‑out procedure
• Travel to and support with other centres as necessary
• Take a role in daily meetings and contribute towards the ongoing improvement of camp processes discussed during these meetings
• Contribute to the successful running of the Activity Programme, supporting the Activity Manager and Activity Leaders whenever required
• Equality and diversity is part of our core purpose. Alpadia summer schools are for everyone. This applies to both our students and our brilliant team of staff.
• Alpadia’s mission is to encourage language development through immersion and to expand the horizons of our students and staff.

Qualifications

• A high degree of IT competency – Outlook & MS Office (specifically Excel)
• Proven experience in a pastoral, welfare, safeguarding, or residential management role with children or young people.
• Experience working in a summer camp, boarding school, or youth programme setting.
• Demonstrated ability to manage safeguarding cases, welfare incidents, and behavioural issues professionally and sensitively.
• Experience leading and supporting a team of staff responsible for student welfare and supervision.
• Excellent understanding of safeguarding, child protection, and health and safety procedures.
• Strong communication, listening, and interpersonal skills.
• Ability to build positive, trusting relationships with children, staff, and parents.
• Competence in managing confidential information and accurate record-keeping.
• Strong organisational and problem‑solving skills, with the ability to prioritise under pressure.
• Knowledge of emergency and incident management in a residential environment.
• Ability to provide effective guidance and emotional support to both students and staff.
• Relevant qualification or equivalent experience in education, youth work, social care, psychology, or pastoral support.
• Empathetic, approachable, and professional.
• Calm, patient, and discreet when dealing with sensitive issues.
• Strong leadership presence with a supportive and positive attitude.
• Reliable, responsible, and committed to student well‑being.
• Flexible and adaptable to long hours and changing schedules in a residential environment.

Desirable

• Experience working in an international or EFL (English as a Foreign Language) summer camp.
• Qualification or additional training in mental health first aid, counselling, or well‑being management.
• Experience in staff training or delivering safeguarding briefings.
• Knowledge of another language.
• Experience using administrative or welfare reporting systems.
• Full driving licence (for welfare‑related transport or hospital visits).
• Experience organising well‑being initiatives or inclusion‑focused activities.

In 2025 we welcomed 64 different student nationalities to the UK and we are proud of creating this uniquely diverse working environment for our staff members.

Benefits

• A developing and enriching summer experience
• The chance to make long‑term connections and friends
• Meaningful engagement with international students and the chance to give back
• A sense of belonging with many returning staff members each year
• Development of your social, relationship and leadership skills
• Join a booming community of Alpadia staff members who return each year.
• Start or continue your professional development (CPD) in a supportive coaching environment
• An industry competitive salary
• Role training and the opportunity for experiential learning throughout
• An unforgettable experience in a dynamic atmosphere
• Attractive bonus options for returners and the possibility of career progression