Front of House Assistant

Bannatyne; Birmingham; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Free lunch/meal

Flexible schedule

28 days annual leave

Free gym membership

Gym guest membership after 2 years

Spa discount 30%

Spa products 20%

50% cafe/bar

Development training

Mental health support

Length of service awards

Staff awards and bonuses

Discounted entertainment

Discounted shopping

Job summary

Bannatyne is seeking a Front of House Assistant to warmly welcome guests, manage inquiries, and support spa operations at Brindley Place. This part-time role emphasizes exceptional service in a wellness-focused venue. No prior spa experience required but helpful; training provided.

Hours are 8 per week with a rate of £12.71 per hour. Candidates should be flexible to early mornings and evenings, including weekends. Benefits include staff wellness and development opportunities.

Qualifications

• Strong interpersonal and communication skills with a customer-focused attitude.
• Experience in hospitality/receptionist roles is beneficial.
• Proficient in using booking systems and basic computer skills.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Handle emails, calls, and face-to-face queries.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments for smooth scheduling.
• Provide information on spa services, treatments, and products.

Skills

Interpersonal skills

Communication skills

Customer focus

Organisation

Tools

Booking systems

Computer skills

Job description

Job Title : Front of House Assistant
Hours : 8 per week
Rate of Pay : £12.71 per hour
Location : Brindley Place

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Assistant:

• Greet and welcome guests with a friendly and professional demeanour.
• Dealing with emails, phone calls and face to face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

What we are looking for:

• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
• It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry.
• It would also be beneficial if you were proficient in using booking systems and basic computer skills.

Why Bannatyne?

Why Bannatyne?
Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.