Welcome & Service Team Member - Penrith

National Trust; Penrith; On-site; GBP 40,000 - 60,000; Part time

Job summary

A heritage conservation organization is seeking a customer-focused team member for an outdoor role at Acorn Bank in Penrith. The successful candidate will be responsible for delivering excellent customer service, engaging with visitors, and promoting property events. This fixed-term position offers hourly pay and requires shifts mainly on weekends and school holidays. Applicants should have a positive attitude and be willing to learn. The role includes various benefits, including free entry to National Trust places and a substantial pension scheme.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at most Trust places

Qualifications

• Experience in customer service is preferred.
• Ability to engage and assist visitors effectively.
• Flexible availability, including weekends and holidays.

Responsibilities

• Delivering excellent customer service at Acorn Bank.
• Engaging with visitors and answering their queries.
• Promoting property events and assisting with social media.

Skills

Customer focused

Team player

Well organised

Willing to learn new skills

Positive attitude

Job description

Reporting to Sarah Greening, Welcome Manager, you'll be part of a team of 6 working at Acorn Bank property. This role is based outdoors and will suit people who like engaging with visitors. Shifts may be whole days or late morning and lunch cover. Rotas are done in advance and a large proportion of the hours will be at weekends and school holidays. What you'll be doing day to day, you'll deliver a great all‑round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion – no two days are the same.

We'd love to hear from you if you're:

• Customer focused with an understanding of the importance of great service
• A team player, but also can work on your own initiative
• Well organised and adaptable
• Willing to learn new skills
• Have a positive attitude

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever. The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

Job Details

Salary: £12.75 per hour. Duration: Fixed‑term contract from 26 January‑6 November 2026. Hours: 300‑500 hours over the contract, depending on candidate preference. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the contract. Shifts between 3 and 7 hours between Thursday and Monday. This includes working either Saturday or Sunday 3 out of 4 weekends. This role could suit someone available to work in school/university/college holidays. The National Trust has the motto "For everyone, for ever" at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

Benefits

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places