Weekend Student Concierge & Receptionist

Sodexo; Gateshead; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Wellbeing Support

Employee Assistance Programme

Exclusive Discounts

Financial Benefits

Retirement Planning

Career Development

Cycle to Work Scheme

Volunteering Opportunities

Full Training & Uniform Provided

Job summary

Sodexo is seeking a friendly Weekend Customer Services Assistant to support Trinity Square Student Accommodation in Gateshead. You will greet residents, assist with enquiries, assist the on-site café, manage parcels and maintain reception duties across Saturdays and Sundays.

The role is 24 hours per week and requires reliability for fixed weekend shifts. You'll engage with students and visitors, handle welfare concerns, and help create a welcoming community.

Qualifications

• Experience in customer-facing roles such as reception, hospitality or housing.
• Excellent communication and customer service skills.
• Confident with Microsoft Office and digital systems.
• Strong organisational skills and ability to prioritise tasks.
• Calm and professional approach to challenging situations.
• Friendly, inclusive attitude toward diverse people.
• Reliable with fixed weekend shift pattern.

Responsibilities

• Provide warm, professional reception for students, guests and visitors.
• Handle resident enquiries via face-to-face, email and phone.
• Manage post, parcels, key cards and access control processes.
• Support on-site café operations and maintain cleanliness.
• Record maintenance requests and liaise with teams to resolve issues.
• Conduct building, safety and communal area checks.
• Assist with student arrivals, viewings and events.
• Respond to welfare concerns, incidents and emergencies.
• Contribute to resident engagement and welcoming community.

Skills

Customer service

Reception experience

Communication skills

Organisational skills

IT literacy

Calm under pressure

Reliability

Tools

Microsoft Office

Email systems

Job description

Sodexo is seeking a friendly Weekend Customer Services Assistant to support Trinity Square Student Accommodation in Gateshead. You will greet residents, assist with enquiries, assist the on-site café, manage parcels and maintain reception duties across Saturdays and Sundays.

The role is 24 hours per week and requires reliability for fixed weekend shifts. You'll engage with students and visitors, handle welfare concerns, and help create a welcoming community.