Customer Services Assistant

Sodexo; Gateshead; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Full Training

Uniform Provided

Free parking

Job summary

Sodexo is seeking a friendly, customer-focused team member to deliver a warm reception experience for students, visitors and contractors at Trinity Square Student Accommodation in Gateshead. You will assist with enquiries, support the on-site café, manage parcels and access control, and help ensure a safe, welcoming environment.

The role requires strong communication, organisational skills and reliability, plus the ability to handle busy, varied tasks and weekends as part of a fixed shift

Qualifications

• Previous experience in a customer-facing role such as reception, hospitality, retail, accommodation, housing or facilities management.

Responsibilities

• Providing a warm, professional reception service for students, guests, contractors and visitors.
• Managing resident enquiries via face-to-face interactions, email and telephone.
• Handling post, parcels, key cards and access control processes.
• Supporting the day-to-day operation of the on-site café, serving customers and maintaining excellent cleanliness standards.
• Recording maintenance requests and liaising with relevant teams to ensure issues are resolved.
• Conducting building, safety and communal area checks.
• Supporting student arrivals, departures, open days and accommodation viewings.
• Responding appropriately to welfare concerns, incidents and emergencies.
• Contributing to resident engagement activities and helping create a welcoming student community.

Skills

Customer service

Communication skills

Microsoft Office

Organisational skills

Calm under pressure

Friendly attitude

Reliability

Tools

POS systems

Facilities management systems

Job description

From welcoming students and visitors at reception, to supporting the on-site café, managing parcels and accommodation enquiries, you'll play a vital role in creating a safe, positive and memorable experience for our residents. If you're organised, customer-focused and enjoy working in a fast-paced environment where you can genuinely make a difference, we'd love to hear from you. What You'll Do:

• Providing a warm, professional reception service for students, guests, contractors and visitors.
• Managing resident enquiries via face-to-face interactions, email and telephone.
• Handling post, parcels, key cards and access control processes.
• Supporting the day-to-day operation of the on-site café, serving customers and maintaining excellent cleanliness standards.
• Recording maintenance requests and liaising with relevant teams to ensure issues are resolved.
• Conducting building, safety and communal area checks.
• Supporting student arrivals, departures, open days and accommodation viewings.
• Responding appropriately to welfare concerns, incidents and emergencies.
• Contributing to resident engagement activities and helping create a welcoming student community. Previous experience in a customer-facing role such as reception, hospitality, retail, accommodation, housing or facilities management.
• Excellent communication and customer service skills.
• Confidence using Microsoft Office, email and digital systems.
• Strong organisational skills with the ability to prioritise multiple tasks.
• A calm, professional approach when dealing with challenging situations.
• A friendly, empathetic and inclusive attitude towards people from diverse backgrounds.
• Reliability and commitment to working the fixed weekend shift pattern.

Desirable Experience

• Student accommodation, university, housing or residential services.
• Reception or front-of-house environments.
• Café, hospitality or food service experience.
• Facilities or accommodation management systems. £12.89 per hour + excellent benefits
• 24hrs pw Saturday & Sunday 7:00am - 7:30pm
• Trinity Square Student Accommodation, Trinity Square, Gateshead, NE8 1FT
• Free parking

Check your local transport links here: [Plan Your Journey | Traveline]

Why Join Us?

• Wellbeing Support - Access to mental health and wellness platforms, plus a 24/7 virtual GP.
• Employee Assistance Programme - Confidential support for legal, financial, and personal matters.
• Exclusive Discounts - Save on retail, travel, dining, and more through the Sodexo Discounts Scheme.
• Financial Benefits - Salary Finance Platform to help with money management and savings.
• Retirement Planning - Membership in the Sodexo Retirement Plan.
• Career Development - Learning and training opportunities to help you grow.
• Cycle to Work Scheme - Save money and stay fit while commuting.
• Volunteering Opportunities - Give back to your community with our support.
• Full Training & Uniform Provided - We set you up for success from day one.