Resident Services & Front Desk Associate (Weekend Shifts)

Sodexo; Gateshead; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Full Training

Uniform Provided

Free parking

Job summary

Sodexo is seeking a friendly, customer-focused team member to deliver a warm reception experience for students, visitors and contractors at Trinity Square Student Accommodation in Gateshead. You will assist with enquiries, support the on-site café, manage parcels and access control, and help ensure a safe, welcoming environment.

The role requires strong communication, organisational skills and reliability, plus the ability to handle busy, varied tasks and weekends as part of a fixed shift

Qualifications

• Previous experience in a customer-facing role such as reception, hospitality, retail, accommodation, housing or facilities management.

Responsibilities

• Providing a warm, professional reception service for students, guests, contractors and visitors.
• Managing resident enquiries via face-to-face interactions, email and telephone.
• Handling post, parcels, key cards and access control processes.
• Supporting the day-to-day operation of the on-site café, serving customers and maintaining excellent cleanliness standards.
• Recording maintenance requests and liaising with relevant teams to ensure issues are resolved.
• Conducting building, safety and communal area checks.
• Supporting student arrivals, departures, open days and accommodation viewings.
• Responding appropriately to welfare concerns, incidents and emergencies.
• Contributing to resident engagement activities and helping create a welcoming student community.

Skills

Customer service

Communication skills

Microsoft Office

Organisational skills

Calm under pressure

Friendly attitude

Reliability

Tools

POS systems

Facilities management systems

Job description

Sodexo is seeking a friendly, customer-focused team member to deliver a warm reception experience for students, visitors and contractors at Trinity Square Student Accommodation in Gateshead. You will assist with enquiries, support the on-site café, manage parcels and access control, and help ensure a safe, welcoming environment.

The role requires strong communication, organisational skills and reliability, plus the ability to handle busy, varied tasks and weekends as part of a fixed shift