Temporary Student Residence Front Desk & Community Support

Confidential; Manchester, Salford; On-site; GBP 15,000 - 22,000; Part time

Job summary

Confidential, based in Manchester, is seeking a friendly Customer Service Assistant for a temporary 3-month role. You will provide front-of-house service, handle resident enquiries, and support events and daily operations in a student accommodation community.

The role combines customer service, administration, sales, marketing, and operational support to enhance resident experience. Immediate start is available.

Qualifications

• Experience in a customer-facing role.
• Excellent communication and customer service skills.
• Strong organisational abilities with multitasking and prioritisation.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Comfort with databases and administrative systems.

Responsibilities

• Deliver a welcoming and professional front-of-house service.
• Respond to resident enquiries and resolve issues efficiently.
• Support community events and activities that enhance the resident experience.
• Manage maintenance requests and ensure issues are logged and tracked.
• Maintain accurate records, databases, and resident documentation.
• Assist with resident communications, notices, and general administration.
• Support move-in and move-out periods, helping ensure a smooth resident journey.
• Support sales and leasing activities to maximise occupancy levels.
• Assist with local marketing activities and community engagement initiatives.
• Support rent collection processes and follow up on outstanding arrears.

Skills

Customer service

Administration

Sales

Marketing

Operational support

Tools

Microsoft Office

Word

Excel

Outlook

Job description

Confidential, based in Manchester, is seeking a friendly Customer Service Assistant for a temporary 3-month role. You will provide front-of-house service, handle resident enquiries, and support events and daily operations in a student accommodation community.

The role combines customer service, administration, sales, marketing, and operational support to enhance resident experience. Immediate start is available.