Security Officer — Calm, Welcoming Store Presence

Mitie Cleaning & Hygiene Services; Wickham; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

45 hours per week guaranteed

Staff discount 20%

SIA licence renewal funded

Choices benefits platform

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S West Wickham. You’ll maintain a safe, welcoming store environment while assisting customers and colleagues and responding to security incidents.

We value strong communication, professionalism and the ability to stay calm under pressure to deliver an exceptional customer experience in a premium retail setting.

Qualifications

• 5 years trackable UK work history.
• Weekend availability in retail security contexts.
• Experience in customer-facing environments.
• Professional and people-focused with calm under pressure.

Responsibilities

• Create a visible, welcoming security presence in-store.
• Support customers and colleagues professionally.
• Respond to incidents, theft and security concerns.
• De-escalate situations calmly and respectfully.
• Collaborate with store teams as part of Mitie environment.
• Maintain high standards of professionalism and service.

Skills

Strong communication

People skills

Professionalism

Emotional intelligence

Confidence

Calm under pressure

Customer service

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S West Wickham. You’ll maintain a safe, welcoming store environment while assisting customers and colleagues and responding to security incidents.

We value strong communication, professionalism and the ability to stay calm under pressure to deliver an exceptional customer experience in a premium retail setting.