Web Experience Manager

Minderoo Centre for Technology and Democracy; Hartford; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading educational institution is seeking a Website Experience Manager to oversee the PACE website, ensuring a high-quality, user-friendly experience. Responsibilities include daily management, SEO optimisation, and collaboration with internal and external teams. The ideal candidate will have a strong background in website management, digital accessibility, and SEO. This hybrid role offers 41 days of annual leave and flexible working options, supporting a balanced work-life environment.

Benefits

41 days annual leave

Defined benefit pension schemes

Flexible working options

Career development opportunities

Support for health & mental wellbeing

Discounts on shopping

Qualifications

• Proven experience managing websites and content management systems.
• Strong understanding of SEO and digital accessibility standards.
• Ability to manage multiple priorities and work collaboratively.

Responsibilities

• Manage the PACE website to ensure a high-quality user experience.
• Optimise site performance using analytics and insights.
• Collaborate with teams to implement continuous improvements.

Skills

Content management (Drupal preferred)

SEO optimisation

UX principles

Data analysis

Collaboration

Communication skills

Education

Degree or equivalent professional experience

Tools

GA4

Hotjar

SiteImprove

Job description

As our Website Experience Manager, you'll play a key role in managing and evolving the PACE website. You'll be part of the collaborative External Engagement Division, which brings together marketing, student recruitment, admissions and alumni relations, using your digital expertise to create an intuitive, accessible and strategically aligned online experience. From SEO and analytics to agency coordination and technical enhancements, you'll be the go-to person for all things web.

Responsibilities

• Own the day-to-day management of the PACE website, ensuring it delivers a high-quality, intuitive experience that reflects our brand and meets user needs.
• Optimise the site for search engines and user experience, using tools like GA4, Hotjar and SiteImprove.
• Collaborate with internal teams and an external web agency to deliver continuous improvements.
• Use data insights to drive performance, improve conversion rates and support digital campaigns.

Qualifications

• Support and train colleagues in CMS best practices and content accessibility.
• Proven experience managing websites and content management systems (Drupal preferred).
• Strong understanding of UX, SEO and digital accessibility standards.
• Excellent communication skills.
• Ability to manage multiple priorities and work collaboratively across teams.
• A degree or equivalent professional experience.

Are you passionate about crafting seamless, engaging digital experiences? Do you thrive on optimising websites for performance, accessibility, and user satisfaction? If so, this is your chance to shape the online presence of a world-renowned educational institution.

At University of Cambridge Professional and Continuing Education (PACE), our mission is to make lifelong learning accessible to all. We design and deliver a diverse portfolio of world-class short courses and qualifications across a wide range of disciplines. Continuing education is one of the most dynamic and fast‑evolving areas in both UK and global higher education. As a recognised leader in the field, tracing our roots back to 1873, we're proud to offer high‑quality, distinctive programmes for adult learners, many of whom study part‑time for personal enrichment or professional growth.

Benefits

• 41 days annual leave, inclusive of Bank Holidays
• Defined benefit pension schemes
• Flexible working options
• Family‑friendly initiatives
• Career and professional development opportunities
• Support for health & mental wellbeing
• Discounts on shopping
• Rental deposit scheme
• Public transport season ticket loans

This opportunity is open to both external candidates and internal applicants seeking a secondment. We welcome applications from individuals interested in flexible working arrangements. The role is hybrid, giving you the flexibility to split your time between remote working and in‑person collaboration. You'll be based at Madingley Hall, located just outside of Cambridge city centre, twice a week (Tuesdays and Thursdays), with the rest of your time working remotely. Please ensure that you upload your CV and a cover letter (the length of which must not exceed two pages).