Warranty Administrator

JCT600 Ltd; Leeds; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Annual leave 34 days (36 after 5 years

Family support: enhanced maternity/pat

Life assurance and pension

Sickness cover

Brand partner training

Car purchase scheme

Cycle-to-work

Discounts

Job summary

JCT600 Ltd is seeking a Warranty Administrator for Porsche Leeds to oversee warranty claims and related documentation. You will ensure compliant, profitable submissions and manage parts returns while maintaining accurate records.

The role requires a customer-focused mindset, strong attention to detail, and proficiency with database systems (ideally Kerridge). You will support reporting and help resolve discrepancies, contributing to audit-ready processes and team collaboration.

Qualifications

• Proven experience in the Automotive trade.
• Customer-focused mindset and aim to exceed expectations.
• Exceptional attention to detail and an organised approach.
• Confident using databases—ideally Kerridge.
• Strong written and verbal communication skills.
• Ability to stay calm under pressure and meet deadlines.

Responsibilities

• Submit accurate, compliant, and profitable warranty and goodwill claims.
• Review job cards and documentation to ensure claims meet Brand and Company standards.
• Manage warranty parts returns and maintain precise claim records.
• Support warranty reporting and help resolve discrepancies.
• Meet audit standards through attention to detail and teamwork.

Skills

Attention to detail

Customer focus

Communication skills

Kerridge experience

Data entry

Calm under pressure

Tools

Kerridge

Job description

Warranty Administrator - Porsche Leeds

As a Warranty Administrator, you will administer all agreed warranty claims ensuring all necessary documentation and parts for return are processed in line with vehicle warranty procedures.

As a Warranty Administrator your day to day will include:

• Submitting accurate, compliant, and profitable warranty and goodwill claims.
• Reviewing job cards and documentation to ensure claims meet Brand and Company standards.
• Managing warranty parts returns and maintain precise claim records.
• Supporting warranty reporting and help resolve any discrepancies.
• Consistently meeting audit standards through attention to detail and teamwork.

What We Are Looking For As a Warranty Administrator

• Proven experience in the Automotive trade.
• A customer-focused mindset, always aiming to exceed expectations.
• Exceptional attention to detail and a logical, organised approach to work.
• Confident using databases — ideally with Kerridge experience.
• Strong communication skills, both written and verbal.
• The confidence to be assertive when needed.
• Ability to stay calm under pressure and meet tight deadlines.

What We Offer

At JCT600, we believe in rewarding and support colleagues. Every Warranty Administrator benefits from a competitive package and access to a wide range of colleague benefits including:

• Annual leave:34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support:Enhanced paid maternity and paternity leave
• Wellbeing & protection:Life assurance, pension, enhanced sickness cover
• Training & development:From foundation to advanced levels through brand partner training and best-in-class leadership development.
• Colleague car purchase scheme & servicing discounts
• Cycle-to-work and discounted gym schemes
• Referral scheme up to £1,000

Benefits

Read more about ourEmployee Benefits - JCT600

Why JCT600?

• We’ve spent over 80 years building a business that values its people and their careers
• We pride ourselves on being rated highly by colleagues for engagement and inclusivity
• Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments

Inclusivity & Diversity

JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer.
We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.