Warranty Administrator

Park's Motor Group; Glasgow; Sur place; GBP 23 000 - 30 000; Plein temps

Avantages offerts par ce poste

Company pension

Discounts on new and used cars

Death in service benefit

Subsidised car purchase scheme

Employee Assistance Programme

Wellbeing assistance

Résumé du poste

Park’s Motor Group is seeking a bright, enthusiastic Warranty Administrator to support multiple branches with warranty claims for Jaguar Land Rover brands. You will administer warranties, submit claims promptly, and manage payments and paperwork to maximise returns.

The role requires strong attention to detail, excellent communication skills, and the ability to develop knowledge of all warranty procedures. Opportunity for progression within the Group is highlighted.

Qualifications

• Experience in warranty administration or similar role.
• Ability to manage multiple branches and deadlines.
• Strong attention to detail and data handling skills.

Responsabilités

• Prepare and submit warranty claims to manufacturers.
• Maintain warranty schedules and reconcile payments.
• Develop relationships with staff, repairers and manufacturers representatives.
• Ensure compliance with warranty procedures and timeliness.
• Provide warranty support at designated branches as required.

Connaissances

Warranty administration

Prioritisation

Customer communication

Data presentation

Teamwork

Attention to detail

Outils

Kerridge system

Manufacturer systems

Microsoft Office

Description du poste

Location: Glasgow

Franchise: Jaguar Land Rover

Park’s Motor Group is seeking a bright, enthusiastic individual to take up an position as Warranty Administrator.

About The Role

You will administer our warranties supporting our branches and its customers and clients through the various services we provide for our manufacturers.

Detailed Responsibilities

• Preparing, qualifying & submitting claims to manufacturer’s accurately & efficiently for all the branch according to the brand’s procedures
• Select claims to support key work streams and deliver commercial effectiveness
• Preparation of claim forms and supporting material for all branches within expiry timeframes
• Ensuring maximum return from all our manufacturers for all warranty work including the issue of credit notes and associated paperwork
• Input/update/monitoring and management of all manufacturer’s warranty payments
• Input/update/monitoring and return of warranty parts to our manufacturers and reconciliation of all warranty schedules
• Input/update/monitoring and return of warranty parts to our manufacturers and reconciliation of all warranty schedules
• Input/update/monitoring of warranty submissions, credits, rejections and customer contributions towards goodwill claims
• Develop relationships with other staff members, specialist repairers and manufacturers’ representatives
• Manage, maintain and share updated knowledge on all warranty procedures and documentation
• Ensure all processes, time constraints & procedures are adhered too
• Support needs of other Park’s staff members on all warranty related matters
• Provide warranty support at designated branch whenever required
• Follow warranty processes and compliance with the manufacturer’s warranty manual

Key Abilities And Skills Required

• You will be able to display knowledge in warranty administration gained from your experience
• Able to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately
• As Warranty Administrator it is essential to be friendly but convey a professional manner and able to demonstrate integrity, discretion and objectivity
• Able to meet our various branches deadlines without compromising on the quality of work
• Ensure communication levels undertaken for cooperative relationships with customers & colleagues
• Able to maintain strong working relationships with colleagues, the client base and the manufacturers, through the use of rapport building techniques & empathy
• Expertise on Kerridge system, manufacturer systems & Microsoft packages is essential
• High level of attention to detail
• Ability to present data to all levels of staff and management
• Highly flexible approach and able to prioritise

Core Competencies And Skills

• Computer literacy
• Numeracy
• Communication skills
• Flexibility
• Customer focus
• Decision Making
• Persuasiveness
• Determination
• Proactivity
• Integrity
• Planning and Organising
• Teamworking
• Relationship Maintenance and Building Rapport

For You

As a Park's Motor Group employee you will receive:

• Access to the Company Pension Scheme
• Colleague Introductory Scheme
• Industry leading discounts on purchases on new and used cars
• Death in service benefit

For You And Your Family

• Discounted Servicing
• Subsidised car purchase scheme
• Employee Assistance Programme
• 24/7 remote GP
• Medical second opinions
• Unlimited mental health support
• Physiotherapy help and advice
• Savings and discounts on shopping
• Financial and legal support
• Wellbeing assistance

This is a fantastic opportunity in Park’s Motor Group. We can offer genuine scope for development and progression from a Warranty Administrator and beyond. If you have the desire to lead and the drive to become a member of our team then we want to hear from you.