Service Quality Specialist

Listers Group Limited; Hull and East Yorkshire; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits

Long service and loyalty incentives

Job summary

Listers Group Limited in Hull is seeking a Service Quality Specialist for our Porsche dealership. You will be responsible for the effective claiming and processing of warranty work, liaising with manufacturers to authorise services, and ensuring timely processing of claims.

You will need strong Excel and Word skills, attention to detail, and the ability to monitor profitability within the department. Hours are 8:30am–5:30pm, Monday to Friday with 1 in 2 Saturdays.

Qualifications

• Experience with warranty administration is ideal but training will be provided.
• Well-presented, with the desire and attitude to succeed.
• Solid experience of Excel, Word and other Microsoft applications.

Responsibilities

• Identifying potential warranty work.
• Liaising with the manufacturer to authorise works.
• Processing warranty claims within manufacturer guidelines and time frames.
• Scheduling warranty work with the workshop.
• Ensuring that under and over payments are appealed.
• Monitoring profitability and revenue of the department.

Skills

Warranty admin

Excel

Word

Attention to detail

Job description

We are currently looking to recruit a Service Quality Specialist for our Porsche Dealership in Hull.

The hours of work are 8:30am to 5:30pm, Monday to Friday as well as 1 in 2 Saturdays, 8:30am to 1:30pm. OTE of up to £34,000 plus benefits.

Description

The successful candidate will be responsible for the effective claiming and processing of warranty work.

The role responsibilities will include:

• Identifying potential warranty work.
• Liaising with the manufacturer to authorise works.
• Processing warranty claims within manufacturer guide lines and time frames.
• Scheduling warranty work with the workshop.
• Ensuring that under and over payments are appealed.
• Monitoring profitability and revenue of the department.

What we're looking for:

• Although previous exposure to a Warranty Administrator role is ideal it is not essential as training will be given.
• A well-presented individual with the desire, character and attitude to succeed.
• The successful candidate will have solid experience of Excel, Word and other Microsoft applications.

In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:

• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives