Ward Scheduler

The Christie NHS Foundation Trust; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare institution in Manchester is seeking a Scheduler to manage patient admissions and efficient scheduling for day case procedures. The ideal candidate will be well-organized and an effective communicator, responsible for coordinating bookings and supporting the clinical team's administrative needs. This role requires teamwork and the ability to operate effectively in a busy environment while maintaining patient confidentiality and compassion.

Qualifications

• Ability to manage patient bookings efficiently.
• Experience working in a fast-paced environment.
• Proactive and able to use initiative.

Responsibilities

• Plan patient admissions and manage scheduling system.
• Handle booking requests for blood transfusions.
• Perform general reception duties.

Skills

Good communication skills

IT skills

Organizational skills

Team player

Compassionate communication

Job description

• Use the scheduling system to plan patients' day case admissions, working closely with the ward manager about capacity to ensure efficient flow of patients within the department.
• Manage booking requests from across the Trust for blood transfusions, using the scheduling system to ensure numbers of bookings are in line with staffing numbers.
• Liaising with the coding department to ensure accurate recording and coding of procedures undertaken on the unit.
• General reception duties including greeting patients, booking patients into clinics and outcoming appointments.
• Add to waiting lists for day case investigations taking instruction from a booking form.
• Adhere to all written instructions on the clinic proformas with regard to scheduling and booking of appointments.
• Manage the booking of bone density scans ensuring that diagnostic waiting targets are not breached.
• To work closely with the Ward Manager to ensure good channels of communication with patients with regards to their planned day case.
• Communicate compassionately with patients who may be anxious, angry or upset, ensuring confidentiality at all times.
• Provide comprehensive advice to patients regarding follow up appointments.
• Work with managers and administrative staff to review working practices, identify new improved ways of working, find solutions to problems and improve quality and range of services.
• Responsible for the supervision of the Clerical Officers to ensure admin task are completed in a timely manner and to elevate accordingly when there are any issues.

This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.

The Endocrinology department is looking to recruit a highly motivated, energetic and efficient team player to join the clerical team as scheduler. The post holder will be well organised, have a pleasant and approachable manner, be proactive, able to use their initiative and able to work well is a busy, fast paced environment. Good communication and IT skills are essential.

The main purpose of the role is to ensure the efficient running of the unit by being responsible for the scheduling of all planned day cases. In addition, the post holder is responsible for ensuring all administration tasks are completed to support the clinical team on the unit. The post holder will work closely with clerical officers, medical secretaries and the clinical teams to ensure all systems are managed effectively according to Trust procedure.

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK. We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.

We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

The Christie NHS Foundation Trust is committed to the highest standards of ethical conduct and integrity in all our activities. We have a zero-tolerance approach to modern slavery in any of its forms, including slavery, servitude, forced or compulsory labour, and human trafficking. We are fully committed to acting ethically and with transparency in all our business dealings and relationships, and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our organisation or supply chains.

All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure.

By applying for this post you are agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.

If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.

The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self‑assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKVI website.

You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.

The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.