Ward Reception & Admin Support (FTC)

The Methodist Church in Britain; Coleshill Heath; On-site; GBP 18,000 - 28,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Learning and development programs

Salary sacrifice schemes

Retailer/restaurant discounts via NHS/

Job summary

Brooklands Hospital, operated by Coventry and Warwickshire Partnership Trust, seeks an admin to provide ward reception cover across inpatient services. You will respond to enquiries, direct visitors, and support daily operations for ward receptions.

The role requires GCSE English and Maths, plus QCF Business Administration Level 2 and Customer Service Level 2. You will work across wards as priorities change, collaborating with clinical and non-clinical colleagues.

Qualifications

• GCSE English and Maths at grades A-C.
• QCF Business Administration Level 2.
• QCF Customer Service Level 2.

Responsibilities

• Provide ward reception cover across inpatient services.
• Respond to general enquiries and direct visitors to the right areas.
• Support day-to-day running of ward receptions, including telephone calls and messages.
• Scan, upload and file documents.
• Ensure patient and staff records are accurate and up to date.
• Complete general day-to-day administrative tasks to support ward teams.

Skills

Workload management

Communication skills

Confidentiality

Problem solving

Attention to detail

Education

GCSE English and Maths (A-C)

QCF Business Administration Level 2

QCF Customer Service Level 2

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Access

Job description

Brooklands Hospital, operated by Coventry and Warwickshire Partnership Trust, seeks an admin to provide ward reception cover across inpatient services. You will respond to enquiries, direct visitors, and support daily operations for ward receptions.

The role requires GCSE English and Maths, plus QCF Business Administration Level 2 and Customer Service Level 2. You will work across wards as priorities change, collaborating with clinical and non-clinical colleagues.