Floating Admin Support FTC

The Methodist Church in Britain; Coleshill Heath; On-site; GBP 18,000 - 28,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Learning and development programs

Salary sacrifice schemes

Retailer/restaurant discounts via NHS/

Job summary

Brooklands Hospital, operated by Coventry and Warwickshire Partnership Trust, seeks an admin to provide ward reception cover across inpatient services. You will respond to enquiries, direct visitors, and support daily operations for ward receptions.

The role requires GCSE English and Maths, plus QCF Business Administration Level 2 and Customer Service Level 2. You will work across wards as priorities change, collaborating with clinical and non-clinical colleagues.

Qualifications

• GCSE English and Maths at grades A-C.
• QCF Business Administration Level 2.
• QCF Customer Service Level 2.

Responsibilities

• Provide ward reception cover across inpatient services.
• Respond to general enquiries and direct visitors to the right areas.
• Support day-to-day running of ward receptions, including telephone calls and messages.
• Scan, upload and file documents.
• Ensure patient and staff records are accurate and up to date.
• Complete general day-to-day administrative tasks to support ward teams.

Skills

Workload management

Communication skills

Confidentiality

Problem solving

Attention to detail

Education

GCSE English and Maths (A-C)

QCF Business Administration Level 2

QCF Customer Service Level 2

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Access

Job description

This floating admin post covers inpatient wards at Brooklands Hospital, a specialist site for people with learning disabilities and neurodevelopmental needs run by Coventry and Warwickshire Partnership Trust. The core of the work is ward reception cover, answering enquiries and calls, handling scanning and filing, and keeping patient and staff records accurate. It moves between different wards and teams as service needs change, on 37.5 hours Monday to Friday. The nine-month fixed-term contract can also be filled by secondment.

What the job involves

• Provide ward reception cover across inpatient services
• Respond to general enquiries, direct visitors to the right areas and liaise with ward staff
• Support the day-to-day running of ward receptions, including telephone calls and messages
• Scan, upload and file documents
• Ensure patient and staff records are accurate and up to date
• Complete general day-to-day administrative tasks to support ward teams and the wider service
• Work flexibly across different wards and teams as service needs and priorities change
• Work closely with clinical and non-clinical colleagues to keep wards running smoothly

Qualifications

• Good general education, such as GCSE English and Maths at grades A-C
• QCF Business Administration Level 2
• QCF Customer Service Level 2

Experience

• Working with Microsoft Office packages such as Word, Excel, Outlook, PowerPoint and Access
• Working in a busy office or customer care environment

Skills & knowledge

• Manage and prioritise own workload and use own initiative
• Excellent written and verbal communication and customer care, showing sympathy and compassion
• Deal professionally with enquiries from staff, service users and stakeholders
• Problem solving
• Understand confidentiality and apply it in everyday practice
• Attention to detail where the work pattern is regularly interrupted

Nice to have

• Previous supervisor experience

What’s offered

• Generous annual leave entitlement that increases with length of service
• Learning and development, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring
• Salary sacrifice schemes for lease car or vehicle, Cycle to Work, home and electronics, and gym membership
• Discounts with retailers, restaurants and entertainment venues via the Employee Assistance Programme and NHS discount schemes
• Wellbeing support, including an in-house counselling service and external helpline
• Staff networks and support groups