Ward Reception & Patient Flow Specialist (NHS)

The Methodist Church in Britain; West of England; On-site; GBP 21,000 - 24,000; Part time

Job summary

Bristol NHS Foundation Trust's ward receptionist role on the Gastroenterology, Endocrine and Haematology ward requires you to handle admissions, discharges and transfers, and manage calls from staff and relatives on a rotating shift. You will be computer confident, train in NHS systems, keep notes confidential, and work with the multidisciplinary team to provide a positive patient experience.

This role suits someone who works well under pressure, with good organisation and communication, and

Qualifications

• GCSE level education is required.
• Experience in a busy customer-facing environment with interruptions.
• Experience of working in the NHS and hospital setting.
• Strong communication and telephone manner, with attention to detail.
• Commitment to confidentiality and timely completion of tasks.

Responsibilities

• Admit, discharge and transfer patients.
• Answer telephone enquiries from internal and external departments and patients' relatives.
• Process patient notes promptly and confidentially.
• Coordinate ward requests to maintain patient flow.
• Organise patient transport.
• Order and maintain stationery levels.
• Cover the reception area on rotating shifts, Monday to Saturday, including some weekends.
• Work with the multidisciplinary team to give patients a positive experience.

Skills

Keyboard and computer skills

Prioritising workload

Good communication skills andtelephone

Attention to detail

Completing tasks to deadlines

Understanding of confidentiality

Education

GCSE level education

Job description

Bristol NHS Foundation Trust's ward receptionist role on the Gastroenterology, Endocrine and Haematology ward requires you to handle admissions, discharges and transfers, and manage calls from staff and relatives on a rotating shift. You will be computer confident, train in NHS systems, keep notes confidential, and work with the multidisciplinary team to provide a positive patient experience.

This role suits someone who works well under pressure, with good organisation and communication, and