Ward Receptionist & Admin Clerk

Elht; Clitheroe; On-site; GBP 23,000 - 28,000; Part time

Job summary

East Lancashire Hospitals NHS Trust in Clitheroe is seeking a part-time receptionist/administrator to support Ribblesdale ward. You will handle front-line reception, patient registration, appointments and records, ensuring smooth ward operations.

The role requires GCSE English and Maths, and familiarity with Cerner and ICE. Salary is £25,272 per year, pro-rata for 22.5 hours weekly, with DBS considerations and NHS terms.

Qualifications

• GCSE English and Maths grade A-C, or grade 4, or equivalent
• Evidence with application additional information

Responsibilities

• Provide front-line reception support for patients attending the Ribblesdale ward.
• Register patients accurately using Trust electronic systems.
• Answer and manage telephone calls, emails and patient enquiries.
• Book, amend and cancel appointments and follow-up attendances.
• Maintain accurate patient records and administrative documentation.
• Support patient flow and coordinate ward attendance processes.
• Communicate effectively with clinical teams regarding patient arrivals and any concerns.
• Provide compassionate support to patients who may be distressed or vulnerable.
• Ensure confidentiality and compliance with information governance standards.
• Assist with general administrative duties to support the smooth running of the service.
• Escalate concerns, incidents or delays appropriately to senior staff.
• Provide cross-cover and administrative support within intermediate care as required.

Skills

Front-line reception

Patient registration

Telephone handling

Email handling

Appointment scheduling

Records management

Information governance

Confidentiality

Education

GCSE English and Maths

Tools

Cerner

ICE

Job description

East Lancashire Hospitals NHS Trust in Clitheroe is seeking a part-time receptionist/administrator to support Ribblesdale ward. You will handle front-line reception, patient registration, appointments and records, ensuring smooth ward operations.

The role requires GCSE English and Maths, and familiarity with Cerner and ICE. Salary is £25,272 per year, pro-rata for 22.5 hours weekly, with DBS considerations and NHS terms.