Ward Clerk - Band 2

The Methodist Church in Britain; Marston Green; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

27 days annual leave + 8 bank holidays

Generous pension scheme

Childcare vouchers

Health and wellbeing offers

Employee assistance programme

Online learning and qualification dev

Coaching support

Long service vouchers

Job summary

Brooklands Hospital, part of the Coventry and Warwickshire Partnership Trust, is seeking a Ward Clerk to manage front-of-house reception and ward administration on specialist wards for people with learning disabilities and/or autism. You will greet visitors, scan documents, and help keep patient records accurate and up to date.

The role requires good general education, competence with Microsoft Office, and strong communication.

Qualifications

• Good general education (GCSE English and Maths).
• Experience with Word, Excel and Outlook.
• Strong written and verbal communication and customer care skills.

Responsibilities

• Greet visitors and professionals in a calm, respectful way.
• Carry out front-of-house reception duties.
• Handle ward admin and support daily operations.
• Manage multiple tasks and respond to changing priorities.
• Help create a safe, supportive environment for patients with learning disabilities and/or autism.
• Scan and upload documents and data accurately and promptly.
• Help keep records accurate and up to date.

Skills

Strong communication

Attention to detail

Confidentiality

Teamwork

Customer care

Education

GCSE English and Maths

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

Ward Clerk post on the specialist wards at Brooklands Hospital, run by Coventry and Warwickshire Partnership Trust for people with learning disabilities and/or autism. Front-of-house reception and ward admin, including scanning documents and keeping patient records accurate and up to date. It suits someone who can juggle changing priorities on a busy, fast-paced ward while greeting visitors calmly and helping to keep a safe environment. Previous applicants are asked not to apply.

What the job involves

• Greet visitors and professionals in a calm, respectful way
• Carry out front-of-house reception duties
• Handle ward admin and support daily operations
• Manage multiple tasks and respond to changing priorities
• Help create a safe, supportive environment for patients with learning disabilities and/or autism
• Scan and upload documents and data accurately and promptly
• Help keep records accurate and up to date

What’s required

Qualifications

• Good general education (eg GCSE English and Maths A-C)

Experience

• Experience of using Microsoft Office packages such as Word, Excel and Outlook

Skills & knowledge

• Good written and verbal communication and customer care skills, showing sympathy and compassion
• Standard keyboard and IT skills
• Understanding of confidentiality and applying it in daily practice
• Attention to detail where work is regularly interrupted
• Ability to deal with stressful situations and sensitive issues

Other

• Working effectively and flexibly as part of a team to meet service needs

Nice to have

• QCF Customer Service Level 2
• QCF Business Administration Level 2

What’s offered

• Annual leave starting at 27 days plus 8 bank holidays, rising to 33 days plus 8
• Generous pension scheme
• Childcare vouchers
• Health and wellbeing offers, including reimbursed eyesight checks
• Employee assistance programme (counselling, financial and legal support)
• Online learning and qualification development programmes
• Coaching support
• Success awards, including long service vouchers