Ward Clerk - Patient Access & Admin Support

University Hospitals of Derby and Burton NHS Foundation Trust; Burton upon Trent; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Development opportunities

Recruitment support

Staff benefits

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Ward Clerk to support ward operations on Ward 30. You will manage patient registrations, book transport, handle inquiries, and assist with senior staff administration to ensure smooth patient flows.

The role emphasises accurate documentation, confidentiality, and teamwork within a busy hospital environment in the UK.

Qualifications

• Good numeracy and literacy skills are essential.
• ICT qualifications or equivalent practical experience is required.
• NVQ 2 or equivalent in customer service or related experience.

Responsibilities

• Register patients on arrival and record demographics on the patient administration system.
• Book transport for outpatients and ward patients when required.
• Respond promptly to queries via phone or in person for accurate information.
• Complete administration tasks, including GP letters and follow-up appointments.
• Ensure daily patient discharges are completed in the system.
• Provide admin support to Sister/Nurse-in-Charge as needed.

Skills

Numeracy

Literacy

Confidentiality

Education

NVQ 2 or equivalent in customer service or equivalent practical experience

ICT Qualifications

Tools

Patient Administration systems

Job description

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Ward Clerk to support ward operations on Ward 30. You will manage patient registrations, book transport, handle inquiries, and assist with senior staff administration to ensure smooth patient flows.

The role emphasises accurate documentation, confidentiality, and teamwork within a busy hospital environment in the UK.