Ward Clerk

University Hospitals of Derby and Burton NHS Foundation Trust; Burton upon Trent; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Development opportunities

Recruitment support

Staff benefits

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Ward Clerk to support ward operations on Ward 30. You will manage patient registrations, book transport, handle inquiries, and assist with senior staff administration to ensure smooth patient flows.

The role emphasises accurate documentation, confidentiality, and teamwork within a busy hospital environment in the UK.

Qualifications

• Good numeracy and literacy skills are essential.
• ICT qualifications or equivalent practical experience is required.
• NVQ 2 or equivalent in customer service or related experience.

Responsibilities

• Register patients on arrival and record demographics on the patient administration system.
• Book transport for outpatients and ward patients when required.
• Respond promptly to queries via phone or in person for accurate information.
• Complete administration tasks, including GP letters and follow-up appointments.
• Ensure daily patient discharges are completed in the system.
• Provide admin support to Sister/Nurse-in-Charge as needed.

Skills

Numeracy

Literacy

Confidentiality

Education

NVQ 2 or equivalent in customer service or equivalent practical experience

ICT Qualifications

Tools

Patient Administration systems

Job description

University Hospitals of Derby and Burton NHS Foundation Trust

Ward Clerk

The closing date is 19 November 2026

In this role you will provide an effective face to face/telephone ward clerk service using verbal and written communication to liaise with patients, relatives, staff, wards/units, divisions and external agencies/people to support the delivery of an efficient patient service on Ward 30 QHB.

The role will also include assisting with Senior Sister administration duties, Doctors and communicating with GP surgery and district nurses.

Main duties of the job

• Register patients on arrival, ensuring all demographic and episode details are recorded on the patient administration system.
• Book transport for out patients appointments for ward patients where necessary.
• Responsible for dealing with all queries, either via telephone or face to face promptly and efficiently to ensure that an accurate and quality information service is provided to the multi-disciplinary team, patients and their relatives.
• Complete administration tasks, computer internal systems e.g Diagnostic reports ensuring continuity of service is maintained - including filing, photocopying, fault reporting, completion of the admission/discharges, GP and clinic letters, arrangement of patient follow up appointments, ensuring tests/investigations are correctly completed.
• Takes responsibility to ensure on a daily basis all discharges are completed on the appropriate system in a timely fashion.
• Administration support for Sister/Nurse-in-Charge/Senior Clinician may be required.

Closing date of application: 19th November 2026

Interview date: 3rd December 2026

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Job responsibilities

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.

Person Specification

Qualifications

• Evidence of good numeracy skills
• Evidence of good literacy skills
• ICT Qualifications
• NVQ 2 or equivalent in customer service or evidence of equivalent practical experience

Experience

• Previous experience in a clerical environment
• Previous experience working with patient Administration systems
• Previous Hospital Admin experience in a reception setting

Skills

• Ability to handle several tasks at once with frequent interruptions
• An understanding of confidentiality and its meaning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust