Ward Clerk | Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust

Northumbria Healthcare NHS Foundation Trust; North Shields; On-site; GBP 20,000 - 28,000; Part time

Job summary

A healthcare provider in the UK is seeking an enthusiastic and organized individual for a part-time Ward Clerk position at North Tyneside General Hospital. Responsibilities include managing the reception area, entering patient data into the Patient Administration System (PAS), and ensuring effective communication with patients and staff. The role involves working on Saturdays, Sundays, and either Fridays or Mondays from 07:30 to 15:30. Ideal candidates will possess strong communication and organizational skills, and be proficient with data entry. This is a great opportunity to contribute to high-quality patient care.

Qualifications

• Ability to provide a competent and efficient reception service.
• Experience in handling telephone calls and face-to-face interactions.
• Basic IT skills for data entry and management.

Responsibilities

• Provide a reception service for patients and visitors.
• Input patient data into the PAS.
• Facilitate communication between departments.

Skills

Communication skills

Organisational skills

Data entry skills

Teamwork

Tools

Patient Administration System (PAS)

Job description

An exciting opportunity has arisen for an enthusiastic, motivated and organised individual to join our Ward Clerk team within the Surgical Directorate at North Tyneside General Hospital.

The post holder will provide an efficient and effective reception Service for our patients and staff.

This post is a permanent part time position, working over 3 days per week covering Saturday, Sunday and either Fridays or Mondays from 07:30-15:30.

On occasion, it may be necessary to cover Trust wide for service needs.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Key Responsibilities

• To provide a competent and efficient reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals.
• To input data regarding all admissions, transfers and discharges onto Patient Administration System correctly.
• To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.
• Respond to telephone and email queries in a time appropriate manner.
• To work as a team member within the Ward Clerk team, with guidance from colleagues and the team lead as required.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Additional Duties

• Meet and greet patients at the department’s reception desk, ensuring they are clerked in and out of the clinics appropriately using the PAS system.
• Receive and make telephone calls to and from patients and staff, taking messages appropriately and dealing with queries accordingly.
• Manage service electronic mail boxes for follow up appointments.
• Manage departmental Stationary & Uniform ordering.
• Computerised recording and registration of all patient data.
• Support the upkeep and development of department information using information technology and word processing skills.
• Undertake duties to cover for annual leave and sickness of other team members.

This advert closes on Monday 12 Jan 2026