Ward Clerk-Neonatal

East and North Hertfordshire Teaching NHS Trust; Stevenage; On-site; GBP 24,000 - 28,000; Full time

Job summary

A reputable healthcare provider in the United Kingdom is recruiting a Ward Clerk for their Neonatal Unit. The successful candidate will provide essential administrative support, maintain accurate patient records, and manage admissions and transfers. Previous experience in a healthcare clerical role is necessary, along with strong communication skills and proficiency in information systems. The role emphasizes delivering high standards of care in a compassionate setting.

Benefits

Support for flexible working patterns

Qualifications

• Previous experience in a neonatal, maternity, or healthcare clerical role.

Responsibilities

• Maintain daily bed statements and patient activity through patient information systems.
• Perform manual audit checks to ensure data accuracy.
• Maintain and update the neonatal computerized patient system.
• Support the transfer of infants to neonatal outreach services.
• Monitor the arrival of visitors and regulate entry into secured areas.

Skills

Ability to work calmly and efficiently in a busy, emotionally sensitive environment

Excellent communication and interpersonal abilities

High level of accuracy and attention to detail

Ability to manage sensitive information confidentially

Education

Strong administrative and organisational skills

Proficiency with hospital information systems (e.g. Lorenzo, Badgernet, K2)

Job description

East and North Hertfordshire Teaching NHS Trust

Ward Clerk-Neonatal

The closing date is 06 January 2026

We are recruiting for a Ward Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

An exciting opportunity has arisen to join the Neonatal Unit at East and North Hertfordshire NHS Trust as a Ward Clerk. You will provide essential administrative and clerical support to our neonatal team, ensuring the smooth and efficient running of daily operations.

In this role you will maintain accurate patient records, manage admissions, discharges and transfers, liaise with multiple departments, and support families and staff in a compassionate, professional setting.

You will play a key part in delivering the high standards of care the Trust is known for, enabling our neonatal unit to function effectively and safely.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

The post holder will maintain daily bed statements and patient activity through the Trust's patient information systems (such as Lorenzo, K2, Badgernet and Mediviewer), along with admission/discharge/transfer records.

Perform manual audit checks to ensure data accuracy and liaise with medical secretaries and other administrative colleagues as required.

Maintain and update the neonatal computerised patient system, supporting the team with accurate records.

Support the transfer of infants to neonatal outreach services by preparing relevant discharge information under clinical guidance.

Monitor the arrival of visitors and regulate entry into secured areas within the unit, maintaining departmental security.

Ensure medical records movement and appropriate filing; prepare infant case notes for neonatal clinics and manage outpatient appointment arrangements for discharged infants from the Neonatal or Maternity Units.

About us

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Experience

• Previous experience in a neonatal, maternity, or healthcare clerical role

Skills

• Ability to work calmly and efficiently in a busy, emotionally sensitive environment
• Excellent communication and interpersonal abilities.
• High level of accuracy and attention to detail
• Ability to manage sensitive information confidentially.

Qualifications

• Strong administrative and organisational skills
• Proficiency with hospital information systems (e.g. Lorenzo, Badgernet, K2)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East and North Hertfordshire Teaching NHS Trust